Professional Overview

Hani Kordiya is a seasoned IT professional currently serving as the Head of the IT Service Center at UNRWA, a position he has held since February 2020. His key expertise areas include IT service management, systems analysis, and project management, with a strong focus on the non-profit industry.

Experience Summary

Current Role

As the Head of the IT Service Center, Hani is responsible for overseeing the day-to-day operations of the IT service desk, ensuring timely and effective resolution of IT-related issues. His key responsibilities include service level management, incident management, and problem management. Under his leadership, the IT Service Center has achieved significant improvements in service delivery and customer satisfaction.

Career Progression

Hani's career at UNRWA spans over two decades, with notable previous roles including Senior Functional Expert, Senior Systems Analyst, Project Manager, Systems Analyst, Management Information System Coordinator, and Data Management Officer. Throughout his career, he has demonstrated a steady trajectory of growth, taking on increasingly complex responsibilities and contributing significantly to the organization's IT operations.

Areas of Expertise

Hani's areas of expertise include IT service management, systems analysis, project management, and leadership. He possesses strong technical competencies in ITIL, service level management, and incident management. His leadership and management capabilities have been evident in his ability to motivate and guide cross-functional teams towards achieving common goals.

Professional Impact

Although specific details on notable projects or initiatives are not available, Hani's contributions to UNRWA's IT operations have been significant. His dedication to delivering high-quality IT services has positively impacted the organization's ability to serve its constituents effectively.

Conclusion

Hani Kordiya's professional trajectory is marked by a commitment to excellence in IT service delivery and a passion for leadership. Currently, his focus is on continuing to enhance the IT Service Center's operations and contributing to UNRWA's mission. His value proposition lies in his unique blend of technical expertise, leadership capabilities, and industry knowledge, making him an invaluable asset to any organization seeking to improve its IT services.