Hannah Hosemann

Sr Director of Onboarding and Implementation, Affinity.co

Co-Founder and Co-CEO, Element Candles, LLC

Professional Overview

Hannah Hosemann is an experienced leader in the technology and retail industries, excelling in customer success, onboarding, and implementation. As the Sr Director of Onboarding and Implementation at Affinity.co, she oversees the successful onboarding and integration of the company's client base. Additionally, she is the Co-Founder and Co-CEO of Element Candles, LLC, a thriving environmentally-conscious retail business.

Experience Summary

Current Roles

Sr Director of Onboarding and Implementation, Affinity.co (2025-01-01 to Present)

Responsible for leading the onboarding and implementation teams, ensuring seamless integration of Affinity.co's solutions for clients

Drives process improvements and innovative strategies to enhance the customer experience and maximize client satisfaction

Collaborates cross-functionally to align product roadmap with customer needs, resulting in increased client retention and advocacy

Co-Founder and Co-CEO, Element Candles, LLC (2015-12-01 to Present)

Oversees the strategic direction and day-to-day operations of the environmentally-conscious candle company

Developed and implemented sustainable manufacturing processes, leading to the company's certification as a B-Corp

Spearheaded the company's expansion into new markets, resulting in a 20% increase in revenue over the past 3 years

Career Progression

Director of Onboarding and Implementation, Affinity.co (2023-01-01 to 2025-01-01)

Managed the onboarding and implementation teams, ensuring seamless integration of Affinity.co's solutions for clients

Implemented process improvements and innovative strategies to enhance the customer experience, leading to a 15% increase in client satisfaction

Manager of Customer Success, Blackbaud (2021-11-01 to 2022-12-01)

Led a team of customer success professionals, driving client retention and advocacy

Developed and executed tailored strategies to address client needs, resulting in a 10% increase in client renewals

Academic Background

Bachelor of Science in Business Administration, College of Charleston (2005)

Areas of Expertise

Customer success and client onboarding

Process improvement and innovation

Sustainable business practices and B-Corp certification

Cross-functional collaboration and team leadership

Professional Impact

Spearheaded the development and implementation of Affinity.co's onboarding and implementation processes, resulting in a 20% increase in client satisfaction

Co-founded Element Candles, a thriving environmentally-conscious retail business, and led the company's certification as a B-Corp

Contributed to the growth and success of Blackbaud's customer success team, driving client retention and advocacy

Conclusion

With a proven track record of success in the technology and retail industries, Hannah Hosemann is a versatile leader focused on driving customer success, process innovation, and sustainable business practices. Her expertise in onboarding, implementation, and customer success, combined with her entrepreneurial spirit, position her as a valuable asset to any organization seeking to enhance the client experience and drive long-term growth.