Professional Overview

Hariom Kaushik is a seasoned professional currently serving as Divisional Customer Support Manager at John Deere, overseeing customer support operations in Bhopal, MP, India. His key expertise areas include customer support, product management, and team supervision, with a strong focus on the agriculture and heavy equipment industry.

Experience Summary

Current Role

As Divisional Customer Support Manager, Hariom is responsible for managing customer support teams, developing support strategies, and ensuring customer satisfaction. With over 8 years of experience in this role, he has achieved significant improvements in customer satisfaction ratings and reduced support query resolution time.

Career Progression

Hariom's career at John Deere spans over 18 years, with notable previous roles including Product Manager Parts Marketing, Supervisor Customer Support, Assistant Area Manager, and Territory Customer Support Manager. His career trajectory demonstrates consistent growth and increasing responsibilities, with key achievements in team management, customer support, and product management.

Academic Background

Hariom holds a Bachelor of Social Work from Indira Gandhi National Open University, a PGDBA in Business Administration from Symbiosis Institute of Management Studies, a Diploma in Automobile Engineering from Vaish Technical Institute, and a Secondary Education in Non Medical from Vaish College of Engg. Rohtak.

Areas of Expertise

Hariom's expertise includes industry-specific skills in customer support, product management, and team supervision. His technical competencies encompass automobile engineering, and he possesses strong leadership and management capabilities, with experience in managing cross-functional teams and developing support strategies.

Professional Impact

Throughout his career, Hariom has contributed to numerous projects and initiatives aimed at improving customer satisfaction, reducing support query resolution time, and increasing team productivity. His notable achievements include significant improvements in customer satisfaction ratings and reduced support query resolution time.

Conclusion

Hariom Kaushik is a seasoned customer support professional with a strong background in the agriculture and heavy equipment industry. His current focus is on continuing to improve customer support operations and developing his team's capabilities. With his expertise, experience, and achievements, Hariom offers significant value to his organization, demonstrating his ability to drive growth, improve customer satisfaction, and lead high-performing teams.