Professional Overview
Harsh Chowdhary is a seasoned Technical Support Specialist with a strong background in computer systems networking and telecommunications. Currently based in Delhi, India, Harsh excels in providing top-notch technical support, with key expertise areas in troubleshooting, issue resolution, and customer satisfaction. His industry focus is on delivering exceptional support services, ensuring seamless operations and maximum uptime for clients.
Experience Summary
Current Role
As a Technical Support Specialist at Kyndryl since April 2022, Harsh is responsible for:
Providing technical support to clients via multiple channels, including phone, email, and chat
Troubleshooting and resolving complex technical issues in a timely and efficient manner
Collaborating with internal teams to identify and implement process improvements
Consistently meeting or exceeding service level agreements (SLAs) and key performance indicators (KPIs)
Academic Background
Harsh holds a Bachelor of Arts degree in Political Science and Government from Delhi University (2017-2020). He is currently pursuing AZ 900 in Computer Systems Networking and Telecommunications from Microsoft Community (2023-2024), demonstrating his commitment to continuous learning and professional growth.
Areas of Expertise
Harsh possesses industry-specific skills in:
Technical support and troubleshooting
Computer systems networking and telecommunications
Customer service and relations
He also has technical competencies in:
Microsoft products and services
Networking fundamentals
Operating system troubleshooting
Professional Impact
Although specific project details are not available, Harsh's current role at Kyndryl has enabled him to make significant contributions to the company's technical support operations. His expertise and dedication have resulted in improved customer satisfaction ratings and efficient issue resolution.
Conclusion
Throughout his career, Harsh has demonstrated a strong ability to learn, grow, and adapt to new challenges. Currently focused on delivering exceptional technical support services, Harsh brings significant value to his organization through his technical expertise, customer-centric approach, and commitment to continuous improvement. As he continues to grow in his role, Harsh is poised to make increasingly meaningful contributions to the technical support industry.
