Harwinder Singh
Collections Manager
Professional Overview
Harwinder Singh is an experienced Collections Manager with a demonstrated history of success in the banking and financial services industry. He leverages his expertise in collections, customer relationship management, and process optimization to drive efficient and effective recovery of delinquent accounts.
Experience Summary
Current Role
As the Collections Manager at Axis Bank and AU SMALL FINANCE BANK, Harwinder is responsible for leading cross-functional teams to develop and implement comprehensive collections strategies. He oversees the end-to-end collections process, including customer outreach, negotiation, and account resolution. Under his leadership, Harwinder has consistently exceeded collection targets and improved overall portfolio performance.
Career Progression
Prior to his current roles, Harwinder served as a Collections Officer at HDFC Bank, where he demonstrated his ability to analyze customer data, identify high-risk accounts, and devise tailored collections plans. His proactive approach and strong interpersonal skills enabled him to effectively engage with customers and negotiate favorable repayment terms.
Academic Background
Harwinder holds a Bachelor of Commerce (B.Com) degree, equipping him with a solid foundation in financial management and accounting principles.
Areas of Expertise
- Collections management and strategy development
- Customer relationship management and negotiation
- Process improvement and operational efficiency
- Data analysis and risk assessment
- Team leadership and performance management
Professional Impact
During his tenure, Harwinder has consistently exceeded collections targets, contributing to a significant reduction in delinquency rates and improved overall portfolio health. His innovative approaches to customer engagement and process optimization have been recognized by his peers and superiors, solidifying his reputation as a valuable asset within the banking and finance industry.
Conclusion
Harwinder Singh is a seasoned Collections Manager with a proven track record of success in the banking and financial services sector. His comprehensive expertise, customer-centric approach, and strong leadership skills make him a valuable asset to any organization seeking to improve its collections performance and maintain a healthy loan portfolio.
