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Harwinder Singh

Harwinder Singh


Collections Manager

Professional Overview


Harwinder Singh is an experienced Collections Manager with a proven track record of driving effective collections strategies and achieving exceptional results. With a strong focus on the banking and finance industry, he leverages his expertise in collections management, customer relations, and data analytics to optimize recovery processes and enhance overall collections performance.

Experience Summary



Current Roles


Collections Manager, Axis Bank (2024-09-01 - Present)
  • Responsible for managing the collections function, overseeing a team of collections officers to ensure timely recovery of overdue payments.

  • Developed and implemented data-driven collections strategies, leading to a significant improvement in recovery rates and customer satisfaction.

  • Collaborated with cross-functional teams to streamline collections processes and enhance operational efficiency.


Collections Manager, AU SMALL FINANCE BANK (2019-07-01 - Present)
  • Managed the collections function, formulating and executing customized collections strategies to maximize recovery across various loan portfolios.

  • Implemented advanced data analytics tools to identify high-risk accounts, enabling proactive intervention and targeted collections efforts.

  • Played a pivotal role in training and mentoring the collections team, fostering a culture of excellence and customer-centric service.


Collections Officer, HDFC Bank (Unknown - Present)
  • Responsible for handling a diverse portfolio of delinquent accounts, leveraging effective communication and negotiation skills to reach favorable resolutions.

  • Demonstrated expertise in data analysis and reporting, enabling data-driven decision-making to optimize collections performance.

  • Collaborated with cross-functional teams to enhance collections processes and improve customer experience.


Academic Background


  • Bachelor of Commerce (B.Com), Panjab University, Chandigarh


Areas of Expertise


  • Collections management

  • Customer relations and negotiations

  • Data analysis and reporting

  • Process optimization and automation

  • Team leadership and mentoring


Professional Impact


  • Consistently exceeded collections targets and achieved exceptional recovery rates across multiple institutions.

  • Implemented innovative data-driven collections strategies, leading to a 20% increase in recovery rates and a 15% reduction in delinquency levels.

  • Recognized for exceptional customer service and dispute resolution, earning numerous commendations from clients and senior management.


Conclusion


Harwinder Singh is a seasoned Collections Manager with a proven track record of driving successful collections strategies and delivering measurable impact. His strong industry expertise, data-driven approach, and customer-centric mindset make him a valuable asset in the banking and finance sector. Harwinder is poised to continue his professional growth and contribute to the ongoing success of the organizations he serves.