Heather Flournoy, Executive Director & Program Manager

Professional Overview

Heather Flournoy is an accomplished executive with over 30 years of experience in the financial services industry. As an Executive Director at JPMorgan Chase & Co., she currently holds dual roles - leading the Central Supervision team and serving as a Program Manager. Heather's expertise spans a range of domains, including anti-money laundering, know-your-customer compliance, project management, and business operations.

Experience Summary

Current Role

As the Executive Director of Central Supervision at JPMorgan Securities, LLC, Heather is responsible for overseeing the firm's central supervision and control functions. In this role, she ensures the effective implementation and monitoring of policies, procedures, and controls to mitigate risks and maintain regulatory compliance.

Concurrently, Heather serves as an Executive Director and Program Manager at JPMorgan Chase & Co., where she has been a key contributor for over a decade. In this capacity, she manages complex enterprise-wide programs, driving strategic initiatives and delivering impactful results for the organization.

Career Progression

Heather's career trajectory has been marked by progressive growth and diverse leadership experiences. Prior to her current roles, she held the position of Executive Director in the Anti-Money Laundering/Know Your Customer (AML/KYC) department at JPMorgan Chase & Co., where she played a pivotal role in enhancing the company's compliance frameworks and processes.

Earlier in her career, Heather served as a Senior Project Manager and Vice President in the Chief Administration Office at JPMorgan Chase & Co., leading high-profile projects and initiatives. Before joining JPMorgan, she gained valuable experience as a Case and Project Management professional at the Law Firm of Jack Carney-DeBord and held various leadership roles at Nationwide Insurance, including Director of Business Project Management and Agency Support Director.

Academic Background

Heather holds a Bachelor's degree in Business Administration from a reputable university, where she graduated with distinction.

Areas of Expertise

Heather's areas of expertise include:

Anti-money laundering and know-your-customer compliance

Project and program management

Business operations and process optimization

Financial services industry regulations and standards

Enterprise-wide strategic initiatives

Team leadership and collaboration

Professional Impact

Throughout her career, Heather has demonstrated a track record of driving impactful projects and initiatives. At JPMorgan Chase & Co., she has been instrumental in enhancing the firm's AML/KYC frameworks, resulting in improved regulatory compliance and risk mitigation. As a Program Manager, Heather has led cross-functional teams to deliver strategic initiatives that have contributed to the organization's growth and efficiency.

Conclusion

With her extensive industry experience, strong leadership skills, and proven track record of success, Heather Flournoy is a valuable asset to JPMorgan Chase & Co. Her versatile expertise and dedication to driving positive change make her a respected and influential professional in the financial services industry.