Heather Jones

Professional Overview

Heather Jones is an accomplished healthcare professional with over a decade of experience in patient financial services. As the Manager of Patient Financial Services at Norton Healthcare, she oversees a team responsible for managing patient accounts, insurance claims, and revenue cycle optimization. Heather's expertise in healthcare operations, revenue cycle management, and patient-centric service delivery has made her a valuable asset to the organization.

Experience Summary

Current Role

As the Manager of Patient Financial Services at Norton Healthcare, Heather is responsible for leading a team of patient access representatives, revenue cycle specialists, and billing coordinators. She oversees the efficient management of patient accounts, including insurance claims processing, payment collections, and patient financial assistance. Heather has implemented process improvements that have resulted in a 15% reduction in patient account write-offs and a 20% increase in timely insurance claim submissions.

Career Progression

Heather's career in healthcare began in 2011 as a Patient Access Representative at Norton Healthcare. She quickly demonstrated her aptitude for the role and was promoted to Patient Access Manager in 2014. In this position, Heather played a pivotal role in streamlining patient registration and scheduling processes, leading to a 25% decrease in patient wait times. In 2018, Heather was promoted to the role of Patient Access Director, where she oversaw the implementation of a new electronic health record system and led the training of over 300 staff members.

Academic Background

Heather holds a Bachelor of Science in Business Administration from the University of Louisville, where she graduated cum laude. She is currently pursuing a Master of Healthcare Administration degree to further enhance her leadership skills and strategic decision-making capabilities in the healthcare industry.

Areas of Expertise

• Revenue cycle management

• Patient financial services

• Healthcare operations and process optimization

• Patient access and registration

• Team leadership and staff development

• Regulatory compliance and auditing

Professional Impact

Heather's strong analytical skills and focus on process improvement have made her a valuable asset to Norton Healthcare. She has spearheaded several projects that have resulted in increased operational efficiency, improved patient satisfaction, and enhanced financial performance. Heather's leadership and innovative approach have earned her recognition within the organization and the healthcare community.

Conclusion

With her extensive experience in patient financial services, Heather Jones is poised to continue making a significant impact at Norton Healthcare. Her commitment to delivering high-quality patient-centered care and her ability to drive organizational success make her a valuable addition to the healthcare industry.