Heather Weed - Experienced Financial Clearance Manager
Professional Overview
Heather Weed is an accomplished Financial Clearance Manager with over 10 years of experience optimizing revenue cycle operations and maximizing patient financial clearance in the healthcare industry. Her expertise spans pre-access processes, insurance verification, pre-authorization, and financial counseling, enabling her to drive improved outcomes for patients and healthcare organizations.
Experience Summary
Current Role
As the Financial Clearance Manager at Wentworth-Douglass Hospital since 2018, Heather oversees a team of financial clearance specialists responsible for ensuring accurate patient registration, verifying insurance eligibility, and securing necessary authorizations prior to services. Under her leadership, the department has achieved significant improvements in first-pass clean claims rates and reduced denials, resulting in enhanced revenue cycle performance and patient financial experience.
Career Progression
Prior to her current role, Heather served as the Financial Clearance/Pre Access Supervisor at Wentworth-Douglass Hospital from 2012 to 2018. In this position, she played a pivotal role in streamlining pre-access workflows, implementing data-driven analytics, and training staff to elevate the overall efficiency and effectiveness of the financial clearance process.
Academic Background
Heather holds a Bachelor of Science in Business Administration from the University of New Hampshire, where she graduated with distinction.
Areas of Expertise
- Revenue cycle management
- Insurance verification and pre-authorization
- Financial counseling and patient financial experience
- Process improvement and workflow optimization
- Team leadership and staff development
- Data analysis and performance reporting
Professional Impact
Through her strategic initiatives and hands-on management, Heather has consistently delivered impressive results, including:
- Achieving a 95% first-pass clean claims rate, exceeding industry benchmarks
- Reducing claim denials by 20% through enhanced pre-access processes
- Improving patient satisfaction scores related to financial services by 30%
- Implementing a comprehensive staff training program that increased financial clearance knowledge and productivity
Conclusion
With her proven track record of driving operational excellence and patient-centric financial solutions, Heather Weed is a valuable asset to Wentworth-Douglass Hospital and the healthcare industry. Her dedication to continuous improvement and adaptability to evolving industry trends make her well-positioned to contribute to the ongoing success of the organization.
