Professional Summary

Professional Overview

Heena Singla is an experienced Client Success Manager with a proven track record of driving client satisfaction and business growth. With a diverse background spanning roles in partnership management, business development, and operations, she brings a well-rounded industry expertise to her current position.

Experience Summary

Current Role

As the Client Success Manager at zenda, Heena is responsible for managing and nurturing key client relationships, ensuring exceptional service delivery, and identifying opportunities for growth and expansion. She leverages her strong communication skills, problem-solving abilities, and deep understanding of client needs to deliver tailored solutions that drive positive business outcomes.

Career Progression

Prior to her current role, Heena served as the Partnership & Alliance Manager at zenda, where she successfully built and maintained strategic partnerships to drive collaborative initiatives and expand the company's reach. She also gained valuable experience in business development as the Business Development Manager at P&G Enterprise Business Software Services, and in operations as an Office Administrator at IndiGo (InterGlobe Aviation Ltd) and an Operations Associate at Zomato.

Academic Background

Heena holds a Bachelor's degree, having completed her studies at a reputable educational institution.

Areas of Expertise

• Client relationship management

• Partnership and alliance development

• Business development and growth strategies

• Operations and process optimization

• Effective stakeholder communication and collaboration

Professional Impact

Throughout her career, Heena has consistently demonstrated her ability to drive positive impact for her clients and employers. She has successfully implemented strategic initiatives, fostered strong client relationships, and contributed to the overall success of the organizations she has been a part of.

Conclusion

With her diverse industry experience, strong interpersonal skills, and a focus on delivering exceptional client service, Heena is well-positioned to continue contributing to the growth and success of zenda in her current role as a Client Success Manager.