Professional Overview
Heera Ranjeev is an experienced Information Technology Operations Analyst with a strong background in IT operations, technical support, and customer service. Currently, she is focused on IT operations, with key expertise areas in cloud technology, application support, and network operations.
Experience Summary
Current Role
Heera Ranjeev is currently serving as an Information Technology Operations Analyst at Accenture, a role she has held since 2015. Her key responsibilities include ensuring seamless IT operations, providing technical support, and managing cloud and application services. She has made significant contributions to her organization, including maintaining high uptime for critical systems and ensuring timely resolution of technical issues.
Career Progression
Heera's career progression is marked by notable roles, including SW and App and Cloud and Tech Support Senior Analyst at Accenture Solutions Pvt Ltd, where she demonstrated her expertise in technical support and cloud services from 2015 to 2024. Prior to this, she worked as a Network Operations Analyst at Accenture Solutions Pvt Ltd from 2015 to 2020, and earlier as a Customer Executive at UAE Exchange from 2013 to 2014 and at Reliance Communication from 2012 to 2013. Her career trajectory shows consistent growth and a deepening of her technical and operational expertise.
Academic Background
Heera holds a B.E in Electronics and Communications from Vinayaka Missions University, which she completed from 2008 to 2012. This academic foundation has provided her with a strong understanding of electronics and communications principles, which she has applied effectively in her professional roles.
Areas of Expertise
Heera's areas of expertise include IT operations, technical support, cloud services, and network operations. She possesses strong technical competencies, including the ability to manage and troubleshoot complex IT systems. Her experience in customer service roles has also honed her leadership and management capabilities, particularly in managing teams and resolving customer complaints effectively.
Professional Impact
Throughout her career, Heera has contributed to several notable projects and initiatives that have had a positive impact on her organization. Her ability to maintain high system uptimes, resolve technical issues promptly, and provide excellent customer service has been commendable. While specific metrics on her achievements are not available, her consistent career growth and the responsibilities entrusted to her underscore her value as a professional in her field.
Conclusion
Heera Ranjeev's professional trajectory is that of a dedicated and accomplished IT operations analyst with a strong focus on technical support, cloud services, and network operations. Currently, her focus is on leveraging her expertise to contribute to the success of Accenture and its clients. Her value proposition lies in her technical expertise, her ability to work effectively in team environments, and her commitment to delivering high-quality results in IT operations and technical support. As she continues in her role, she is poised to make further significant contributions to her field.
