Heidi Hauver

VP, Customer & Employee Experience

Professional Overview
Heidi Hauver is an accomplished human resources and talent management executive with expertise in enhancing customer and employee experiences. As the Vice President of Customer & Employee Experience at LearnExperts, she is responsible for driving strategic initiatives that optimize organizational culture, employee engagement, and customer satisfaction. With a strong background in people operations, leadership development, and HR consulting, Heidi has a proven track record of transforming workplaces to foster innovation, productivity, and employee well-being.

Experience Summary

Current Roles
VP, Customer & Employee Experience at LearnExperts (2025-02-01 to Present)

• Leads the development and implementation of comprehensive customer and employee experience strategies to drive organizational growth and performance

• Oversees the design and delivery of learning and development programs that empower employees to reach their full potential

• Collaborates with cross-functional teams to enhance the customer journey and improve satisfaction metrics

• Spearheads the adoption of innovative HR technologies and data-driven approaches to optimize people-centric processes

Fractional VP, People & Culture at Invest Ottawa (2023-11-01 to Present)

• Provides strategic guidance and hands-on support to the Invest Ottawa team in areas such as talent acquisition, performance management, and organizational design

• Assists in building a thriving, inclusive, and purpose-driven work culture that attracts and retains top talent

• Advises on the implementation of people-centric initiatives that foster employee engagement and professional development

VIP Connector at Boardy (2024-11-01 to Present)

• Leverages extensive industry connections to facilitate meaningful networking and collaboration opportunities for VIP members

• Curates exclusive events and experiences that foster peer-to-peer learning and the exchange of best practices

Career Progression
Heidi Hauver's career has been marked by progressive leadership roles in the human resources and talent management domains. Prior to her current positions, she served as the Chief People Officer at TrackTik, where she led the transformation of the company's HR function and implemented innovative strategies to enhance employee experience and organizational performance. Before that, she held the role of VP, People Experience at Shinydocs, where she played a pivotal role in shaping the company's people-centric culture and driving positive organizational change.

Heidi's earlier experience includes serving as the Vice President of Talent Strategy & Human Resources at Invest Ottawa, where she spearheaded the development of comprehensive talent management programs and fostered a thriving, innovative work environment. She has also held HR leadership roles at Pythian, the Canadian Internet Registration Authority, and QNX Software Systems, where she demonstrated her expertise in areas such as talent acquisition, employee development, and HR operations.

Academic Background
Heidi holds a Bachelor of Commerce degree from the University of Ottawa, with a specialization in Human Resources Management. She is a passionate lifelong learner and regularly participates in professional development programs to stay at the forefront of industry trends and best practices.

Areas of Expertise

• Strategic human resources management

• Employee experience and engagement

• Talent acquisition and workforce planning

• Leadership development and coaching

• Organizational culture and change management

• HR technology and data-driven decision-making

• Diversity, equity, and inclusion initiatives

Professional Impact
Throughout her career, Heidi has made significant contributions to the organizations she has served. At Invest Ottawa, she played a pivotal role in shaping the organization's talent strategy, resulting in the development of a highly skilled and engaged workforce that contributed to the city's thriving startup ecosystem. As the VP, People Experience at Shinydocs, Heidi spearheaded the implementation of innovative HR practices that improved employee satisfaction and productivity, ultimately driving the company's growth and success.

Conclusion
Heidi Hauver is a versatile and forward-thinking HR executive dedicated to transforming workplaces and enhancing the experiences of both customers and employees. With her comprehensive expertise in talent management, organizational development, and people-centric initiatives, Heidi is poised to continue making a meaningful impact on the organizations she serves, contributing to their long-term success and competitive advantage.