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Helen Nicholson

Professional Summary



Professional Overview


Helen Nicholson is an experienced AI Specialist with a strong background in customer-facing roles and a passion for emerging technologies. She currently serves as an AI Specialist at Jisc, where she leverages her expertise to drive innovation and foster digital transformation within the higher education sector.

Experience Summary



Current Role


As an AI Specialist at Jisc, Helen is responsible for analyzing complex data sets, developing innovative AI-powered solutions, and providing strategic guidance to the organization's clients. She collaborates closely with cross-functional teams to identify pain points and deliver tailored AI applications that enhance operational efficiency and student experience.

Career Progression


Prior to her current role, Helen held various customer-facing positions, including Junior AI Specialist at Jisc, Customer Relationship Manager at GCSEPod, and Technical Support Advisor at Opayo (formerly Sage Pay). Her diverse experience in these roles has equipped her with a deep understanding of customer needs and the ability to translate technical concepts into practical, user-friendly solutions.

Academic Background


Helen holds a Bachelor's degree in Computer Science from the University of Newcastle, where she specialized in artificial intelligence and machine learning. Her academic achievements include Dean's List recognition and participation in a research project exploring the application of deep learning algorithms in predictive analytics.

Areas of Expertise


  • Artificial Intelligence and Machine Learning

  • Data Analysis and Visualization

  • Customer Relationship Management

  • Technical Support and Troubleshooting

  • Stakeholder Engagement and Presentation Skills


Professional Impact


During her time as a Junior AI Specialist at Jisc, Helen spearheaded the development of a predictive analytics tool that helped university administrators identify at-risk students and implement targeted interventions. This initiative resulted in a 15% increase in student retention rates across the organization's client base.

Conclusion


With her diverse experience, technical expertise, and a proven track record of driving innovation, Helen Nicholson is poised to continue making a significant impact as an AI Specialist at Jisc. Her passion for emerging technologies and commitment to delivering tailored solutions make her a valuable asset to the organization and its clients.