Professional Summary
Professional Overview
Helen Tsatouhas is a seasoned executive with over 15 years of experience in the financial technology industry. As the Vice President of Professional Services at Accutive, she is responsible for leading a team of expert consultants in delivering comprehensive solutions to the company's diverse client base.
Experience Summary
Current Role
In her current role as Vice President of Professional Services at Accutive, Helen is instrumental in driving the company's growth and client success. She oversees a team of highly skilled professionals who provide end-to-end implementation, training, and ongoing support for Accutive's suite of financial technology products. Under Helen's leadership, the Professional Services team has consistently exceeded client satisfaction targets and contributed to the company's industry-leading customer retention rates.
Career Progression
Prior to her current position, Helen held various leadership roles within the financial technology sector. As the Vice President of Solutions at Accutive, she was responsible for aligning the company's product roadmap with the evolving needs of its clients. Before joining Accutive, she served as the Director of Customer Relationship & Lending Solutions at Inventure Solutions, where she spearheaded the development and implementation of innovative lending platforms. Her early career experience includes serving as an IT Product Manager, where she honed her skills in project management, client relations, and technology integration.
Academic Background
Helen holds a Bachelor of Commerce degree from the University of British Columbia, with a specialization in Management Information Systems. Her academic achievements include being recognized on the Dean's List for outstanding academic performance throughout her studies.
Areas of Expertise
- Financial technology solutions and implementation
- Customer relationship management and lending platforms
- Agile project management and client service delivery
- Strategic planning and cross-functional team leadership
- Data-driven decision making and performance optimization
Professional Impact
Under Helen's leadership, the Professional Services team at Accutive has consistently delivered exceptional results for clients, leading to a 95% customer satisfaction rating and a 92% client retention rate. She has played a pivotal role in the successful deployment of several large-scale technology initiatives, including the integration of a new customer relationship management system that resulted in a 20% improvement in lead conversion rates.
Conclusion
With her extensive experience, strong technical expertise, and proven leadership skills, Helen Tsatouhas is a valuable asset to Accutive and the broader financial technology industry. Her commitment to client success and her ability to drive innovation make her a respected and influential professional in her field.
