Hemant Badri, Building Minutes; Group SVP & Head of Supply Chain, Customer Experience and ReCommerce Business
Professional Overview
Hemant Badri is a seasoned supply chain, customer experience, and e-commerce executive with a proven track record of driving operational excellence and business growth. As the Building Minutes; Group SVP & Head of Supply Chain, Customer Experience and ReCommerce Business at Flipkart, he oversees critical functions that are essential to the company's success in the competitive Indian retail landscape.
Experience Summary
Current Role
In his current role at Flipkart, Hemant is responsible for leading the company's supply chain, customer experience, and recommerce (resale) business. He has been instrumental in optimizing Flipkart's logistics network, improving customer satisfaction, and establishing a thriving recommerce platform that capitalizes on the growing demand for pre-owned and refurbished products.
Career Progression
Hemant brings a wealth of experience from his previous roles at Unilever, where he held various leadership positions in supply chain, planning, and customer experience. As the Vice President of Worldwide Planning, Analytics, Customer Experience and Europe Operational Planning, he played a key role in enhancing Unilever's global supply chain and driving customer-centric strategies.
Throughout his career, Hemant has consistently demonstrated his ability to drive operational excellence and business transformation. He has held several high-profile positions, including Global Vice President of Planning, Analytics & Customer Experience (PACE) and General Manager for Customer Service, Logistics and Planning Excellence at Unilever.
Hemant's earlier experience also includes roles at Colgate Palmolive and Kirloskar Oil Engines, where he honed his skills in operations, supply chain management, and manufacturing.
Academic Background
Hemant holds a strong academic background, having earned his education from reputable institutions. He has a Bachelor's degree in Mechanical Engineering, which provides him with a solid technical foundation for his work in the manufacturing and supply chain industries.
Areas of Expertise
- Supply chain optimization and logistics management
- Customer experience design and enhancement
- Recommerce and e-commerce business strategy
- Data-driven decision making and analytics
- Operational excellence and continuous improvement
- Cross-functional leadership and team management
Professional Impact
Throughout his career, Hemant has made significant contributions to the organizations he has been a part of. At Unilever, he played a pivotal role in enhancing the company's global supply chain and customer experience, leading to improved operational efficiency and customer satisfaction.
At Flipkart, Hemant has been instrumental in strengthening the company's supply chain, driving customer-centric initiatives, and establishing a successful recommerce business. His strategic vision and operational expertise have helped Flipkart maintain its competitive edge in the dynamic Indian retail market.
Conclusion
Hemant Badri is a highly accomplished supply chain, customer experience, and e-commerce executive with a proven track record of delivering tangible business results. His deep industry knowledge, coupled with his strategic leadership and operational expertise, make him a valuable asset to Flipkart as the company continues to grow and innovate in the Indian retail landscape.
