Professional Overview
Henny Steiniger is a seasoned executive currently serving as Vice President Services & Solutions, Customer Experience & Care at MediaMarktSaturn in Munich, Bavaria, Germany. With a strong background in customer experience, care, and loyalty, Henny's key expertise areas include customer intelligence, CX, and customer care, with a focus on the retail and services industry.
Experience Summary
Current Role
As Vice President Services & Solutions, Customer Experience & Care, Henny is responsible for driving customer experience and care initiatives across MediaMarktSaturn. Key responsibilities include developing and implementing customer-centric strategies, leading cross-functional teams, and contributing to the company's overall growth and success.
Career Progression
Henny's career progression is marked by notable roles, including:
- Vice President Customer Experience, Care & Loyalty at MediaMarktSaturn
- Head of Customer Intelligence, CX & Customer Care / MMS global at MediaMarktSaturn
- Head of Planning at DDB Germany
- Consultant & Management Supervisor at Hubble Innovations
- Head of Strategy at Wirtschaftskraft ° Die Brandenburgs GmbH
- Account Manager at Springer & Jacoby
Areas of Expertise
Henny's areas of expertise include:
- Customer experience and care
- Customer intelligence and CX
- Strategic planning and implementation
- Team leadership and management
- Retail and services industry expertise
Professional Impact
Throughout his career, Henny has driven numerous initiatives and projects focused on enhancing customer experience, improving customer care, and contributing to business growth.
Conclusion
Henny Steiniger's professional trajectory is marked by a strong focus on customer experience, care, and loyalty, with a proven track record of driving business growth and success. Currently, as Vice President Services & Solutions, Customer Experience & Care at MediaMarktSaturn, Henny continues to leverage his expertise to deliver exceptional customer experiences and contribute to the company's ongoing success.
