Professional Role and Responsibilities
Hernan Domingo currently holds the position of Head of Business Operations at Empire Rocket, based in Quezon City, National Capital Region, Philippines, a role he has held since April 2017. Empire Rocket specializes in the development, customization, and implementation of Zoho applications, specifically Zoho CRM and Zoho Creator, targeting businesses worldwide to enhance operational automation. Under Hernan's leadership, the company provides business solutions involving Zoho CRM and outsourcing services, which include customer service, administrative support, and finance support.
His role entails oversight and management of business operations that aim to improve client automation processes through tailored Zoho software configurations, positioning him as a key executive responsible for operational efficiency and client satisfaction within the organization.
Key Strengths and Competencies
- Project Management Expertise: Demonstrated in managing diverse platforms such as Google Double Click (DFA/DFP), WordPress website development, and Zoho CRM customization and integration.
- BPO Industry Experience: Several years of involvement in the business process outsourcing (BPO) sector, with a proven outstanding performance record in service delivery and operational management.
- Supply Chain and Logistics Acumen: Two years of experience in high-pressure environments focused on planning, service delivery, and logistics.
- Leadership and Mentoring: Over 12 years coaching and motivating teams, reflecting strong skills in team development and human resource management.
- Multitasking and Efficiency: Capacity to handle multiple concurrent responsibilities effectively.
- Achievement-Oriented: Consistent record of exceeding financial and performance targets.
Career History and Achievements
- Empire Rocket (Apr 2017 – Present): Leading business operations with a focus on Zoho app development/customization and client business solutions globally.
- Project Manager at Nuanced IT – Australia (Sep 2014 – Apr 2017): Coordinated multiple projects including liaising with main contractors, consultants, vendors, and authorities to ensure regulatory compliance and timely delivery. Responsibilities included website supervision and issue resolution within project teams.
- Campaign Manager / Project Manager at Wideout Workforces (Oct 2012 – Aug 2014): Developed and maintained relationships with local and international clients such as KIA Philippines and Google’s DoubleClick platform. Assisted campaign execution from planning to analysis, coordinated sales efforts and ensured high service quality for web development and rich media teams.
- Operations Manager at Ethical Outsourcing, Australia (Jun 2011 – Oct 2012): Crafted business plans tailored to clients’ customized system requirements and managed teams specializing in data entry, graphic design, and web development.
- Operations Manager at Concentrix – Davao Site Philippines (Aug 2009 – Oct 2010): Managed a Linksys technical support program overseeing 10 team captains and 150 full-time employees. Achievements include elevating team ranking from lowest to top group within three consecutive quarters, improving revenue performance from 80% to an average of 108%, increasing customer satisfaction from 85% to 94% (above target), and significantly reducing absenteeism and attrition.
- Project Manager at Gerab National Enterprises (Jul 2007 – Jul 2009): Managed projects supplying pipes and fittings to oil and gas companies in the Middle East.
- Team Captain and Customer Service Supervisor roles at Ambergris Solutions (2002 – 2007): Supervised and managed voice-based customer service teams supporting clients such as TXU, Dell, and Epixtar.
Education
- San Beda College (1994 – 1999): Bachelor of Science in Commerce, majoring in Business Management with a focus on Entrepreneurship. Participated as a member of the college basketball team and mountaineering club.
- Ateneo de Manila University (1981 – 1993): Completed grade school and high school education; active member of the high school basketball team.
Certifications and Training
- Project Management Course from Alison.com, reinforcing his formal knowledge in project oversight and delivery.
Languages
- Fluent in English.
Additional Professional Engagements
- Assistant Basketball Coach for UAAP Junior Teams at UPIS (2017 – Present): Hernan applies his leadership and mentoring skills beyond business into athletic coaching, sustaining this engagement for over eight years.
Professional Recommendations
- Colleagues have recognized Hernan for his dedication, creative problem-solving, leadership in supply chain logistics, and positive communication style.
- Praised for his ability to independently manage complex tasks with intelligence, organization, and a constructive attitude.
- Commended for delivering creative ideas that contribute to increased company revenues and operational improvements.
Online Presence and Influence
- Hernan has 931 followers on LinkedIn, demonstrating a solid professional network.
- Actively posts on LinkedIn promoting Empire Rocket’s Zoho CRM and outsourcing services, emphasizing the company’s ability to automate and optimize business processes for clients globally.
This profile indicates Hernan Domingo is a seasoned operations leader with a strong background in project management and technology-driven business solutions, particularly in Zoho CRM customization. His extensive BPO and supply chain experience combined with a proven record of elevating team performance, revenue, and customer satisfaction positions him as an influential point of contact within Empire Rocket’s business operations. His proficiency in coordinating multi-stakeholder projects and client-facing campaign management further reinforces his capability to drive operational excellence and client success.
