Professional Overview

Hidayah Jibri is a seasoned operations professional currently serving as an Operations Manager, with a strong background in managing teams and driving operational excellence. Her key expertise areas include operations management, team leadership, and quality assurance, with a focus on the IT and customer service industries.

Experience Summary

Current Role

Hidayah Jibri is currently an Operations Manager at Accenture, a position she has held since 2021. In this role, she oversees daily operations, manages teams, and drives process improvements to enhance efficiency and productivity. Her key responsibilities include strategic planning, team management, and stakeholder engagement. Notably, she has successfully led teams to achieve operational targets and improve customer satisfaction.

Career Progression

Hidayah's career progression is marked by notable previous roles, including Shift Lead and Contact Center Team Lead at Accenture, as well as Quality Assurance Supervisor and Analyst at Prometric. Her career trajectory demonstrates consistent growth, with key achievements including improved team performance, enhanced customer experience, and successful project deliveries. Her contributions have been recognized through progressive role upgrades, underscoring her value to her organizations.

Academic Background

Hidayah holds a Bachelor's Degree in Information Technology - Multimedia Systems from Multimedia University. Her academic background provides a solid foundation in IT, which she has leveraged to drive operational excellence in her professional roles.

Areas of Expertise

Hidayah's areas of expertise include operations management, quality assurance, team leadership, and customer service management. She possesses technical competencies in IT and multimedia systems, complemented by strong leadership and management capabilities. Her industry-specific skills are tailored to the IT and customer service sectors.

Professional Impact

Throughout her career, Hidayah has contributed to notable projects and initiatives that have positively impacted her organizations. Her measurable achievements include improved operational efficiency, enhanced customer satisfaction, and successful team leadership. Her professional impact is characterized by a commitment to excellence, a customer-centric approach, and a drive for continuous improvement.

Conclusion

Hidayah Jibri's professional trajectory is marked by consistent growth, a strong work ethic, and a dedication to operational excellence. Currently focused on driving strategic operational initiatives, she offers a valuable blend of technical, leadership, and management expertise. Her value proposition lies in her ability to leverage her skills and experience to enhance operational efficiency, improve customer experience, and contribute to the success of her organization.