Professional Overview
Hidelita Layugan is a seasoned SW and App and Cloud Tech Support Analyst with a strong background in technology and operations. Currently based in San Nicolas, Philippines, she leverages her expertise in tech support, cloud technology, and application management to drive business growth and improvement. Her key expertise areas include tech support, cloud computing, and application management, with a focus on the IT and technology industries.
Experience Summary
Current Role
As a SW and App and Cloud Tech Support Analyst at Accenture, Hidelita is responsible for providing technical support and resolving complex issues related to software, applications, and cloud technology. Her key responsibilities include troubleshooting, issue resolution, and technical guidance. With her expertise, she has made significant contributions to the company's tech support operations, ensuring seamless functionality and high-quality service delivery.
Career Progression
Hidelita's career trajectory showcases her growth and progression in the technology and operations sector. Notable previous roles include General Actg. Ops Associate and Credit Collections Specialist at Accenture, as well as Administrative Assistant and Corporate and Strategic Planning Officer at Northwestern University. Her career growth demonstrates her ability to adapt to new challenges and take on increasingly complex responsibilities.
Academic Background
Hidelita's highest level of education is a degree from Divine Word College of Laoag, which she completed from 1999-2003.
Areas of Expertise
Her areas of expertise include:
- Industry-specific skills: tech support, cloud computing, and application management
- Technical competencies: software, applications, and cloud technology
- Leadership and management capabilities: team collaboration, issue resolution, and technical guidance
Professional Impact
Although specific project details are not available, Hidelita's contributions to Accenture's tech support operations have significantly impacted the company's service delivery and customer satisfaction.
Conclusion
Hidelita Layugan's professional trajectory demonstrates her growth and expertise in the technology and operations sector. Currently focused on providing high-quality tech support as a SW and App and Cloud Tech Support Analyst, she offers a unique blend of technical expertise, industry knowledge, and leadership capabilities. Her value proposition lies in her ability to drive business growth, improve operational efficiency, and deliver exceptional customer service.
