Professional Overview
Hila Suissa currently serves as the CEO and Company Owner of HilTech CRM, a role she has held since January 2023. HilTech CRM is based in Israel and specializes in project management and CRM development, indicating a focus on managing complex technology projects and custom CRM solutions for clients.
Career History
- Prior to founding HilTech CRM, Hila worked as a Technical Project Manager at Holistic CRM in Qaesarea, Haifa, Israel, from January 2022 to January 2023. This role involved technical oversight and project leadership within CRM domains, providing continuity into her current leadership in CRM development.
- From January 2017 to January 2022, she was engaged as a Projects Manager at Equalweb, where she accumulated over five years of experience managing projects, likely related to CRM, accessibility technology, or software development given Equalweb’s domain.
Education and Certifications
- Hila holds a Bachelor of Science (BSc) degree in Computer Science from Netanya Academic College, completed between 2017 and 2022.
- She is certified in Android Development, having completed this specialization in October 2016 through John Bryce, signaling technical proficiency in mobile software platforms.
Skills and Languages
- Her linguistic capabilities include English, Hebrew, and Spanish, which supports engagement with diverse markets or international clients.
- Expertise centers around project management, CRM solution development, and technical leadership within technology-driven environments.
Professional Influence and Online Presence
- Hila maintains a professional LinkedIn profile (https://www.linkedin.com/in/hilasuissa/) with over 758 followers and more than 500 connections, illustrating a solid professional network.
- She actively shares insights on emerging tech trends, including Generative AI and AI Agent Assist technologies, referenced in her LinkedIn posts and participation in industry events such as the “Israel Customer Service and Experience Conference”.
- Engages in discussions and content sharing on topics around customer experience, AI, and remote work culture, highlighting her modern leadership approach.
- Publicly supports government service improvement projects and is vocal about elevating customer experience in various sectors.
Recent Activity and Thought Leadership
- Hila has presented on the subject of Generative AI’s impact on customer service, underlining her knowledge in AI-driven CRM enhancements.
- Shares reflections and commentary on IT conferences and cybersecurity events, indicating ongoing involvement with cutting-edge IT domains.
- Advocates for remote work based on productivity and flexibility without performance compromise, signaling a progressive management style likely reflected in HilTech CRM’s operations.
Summary of Actionable Insights
Hila Suissa is a technically proficient, bilingual CEO with a solid foundation in project and CRM management, specialized in technology development and AI-enhanced customer service solutions. Her leadership at HilTech CRM is informed by extensive project management experience and formal computer science education. Her involvement with AI topics and public discussion of customer experience innovations suggests that her company may be receptive to advanced technology solutions and process improvements. Her multilingual capabilities and strong professional network enhance her ability to operate within both local and international markets, advantageous for technology partnerships and strategic collaborations.
