Hillary Johnson
Director of Patient Financial Services
Professional Overview
Hillary Johnson is an experienced healthcare finance professional serving as the Director of Patient Financial Services at Tomah Memorial Hospital. With a strong background in patient account management, billing, and revenue cycle optimization, she brings valuable expertise to her current role overseeing all facets of the hospital's financial services operations.
Experience Summary
Current Role
As the Director of Patient Financial Services at Tomah Memorial Hospital, Hillary is responsible for leading a team of financial professionals in managing patient accounts, optimizing billing and collections processes, and maximizing hospital revenue. Under her leadership, the department has consistently achieved high patient satisfaction ratings and implemented cost-saving initiatives that have contributed to the hospital's financial stability.
Career Progression
Hillary's career in healthcare finance began as a Patient Representative at Mayo Clinic, where she developed a deep understanding of patient-centric financial service delivery. She then served as a Patient Account Representative at Gundersen St. Joseph's Hospital and Clinics, honing her skills in billing, coding, and revenue cycle management. Prior to her current role, Hillary was the Patient Financial Services Coordinator at Tomah Memorial Hospital, where she played a pivotal role in streamlining operations and improving financial performance.
Academic Background
Hillary holds a Bachelor of Science in Business Administration from the University of Wisconsin-La Crosse, with a concentration in Finance. She is also a certified Healthcare Financial Management Association (HFMA) member, demonstrating her commitment to professional development and staying abreast of industry best practices.
Areas of Expertise
- Patient account management and billing
- Revenue cycle optimization
- Financial reporting and data analysis
- Process improvement and cost-saving initiatives
- Healthcare financial regulations and compliance
- Team leadership and workforce development
Professional Impact
During her tenure as Director, Hillary has led the implementation of a new patient financial services software system, resulting in a 20% reduction in billing cycle times and a 15% increase in collection rates. She has also spearheaded the development of comprehensive financial education programs for patients, contributing to improved financial literacy and patient satisfaction scores.
Conclusion
With her strong track record of success in healthcare finance, Hillary Johnson is a respected leader in the industry. As the Director of Patient Financial Services at Tomah Memorial Hospital, she continues to drive positive change, optimize financial operations, and contribute to the overall financial health and sustainability of the organization.
