Hillary Johnson
Director of Patient Financial Services
Professional Overview
Hillary Johnson is an experienced healthcare finance professional serving as the Director of Patient Financial Services at Tomah Memorial Hospital. With a strong background in patient account management and a deep understanding of hospital revenue cycle operations, she leverages her expertise to drive financial improvements and enhance the patient experience.
Experience Summary
Current Role
As the Director of Patient Financial Services at Tomah Memorial Hospital, Hillary oversees all aspects of the hospital's patient financial services department. In this role, she is responsible for managing the patient billing and collections processes, optimizing revenue cycle performance, and ensuring compliance with regulatory requirements. Under her leadership, the department has achieved significant operational efficiencies and improved patient satisfaction scores.
Career Progression
Hillary began her healthcare career as a Patient Representative at Mayo Clinic, where she developed a strong foundation in patient-centric service delivery. She then transitioned to Gundersen St. Joseph's Hospital and Clinics, where she served as a Patient Account Representative, honing her skills in patient financial counseling and account resolution. Prior to her current role, Hillary held the position of Patient Financial Services Coordinator at Tomah Memorial Hospital, where she demonstrated her ability to streamline workflows and implement cost-saving measures.
Academic Background
Hillary holds a Bachelor of Science degree in Healthcare Administration from the University of Wisconsin-La Crosse. Her academic achievements have provided her with a solid understanding of healthcare industry dynamics and the critical role that patient financial services play in the overall success of a healthcare organization.
Areas of Expertise
- Patient account management and revenue cycle optimization
- Financial counseling and patient education
- Regulatory compliance and risk mitigation
- Process improvement and operational efficiency
- Team leadership and staff development
Professional Impact
During her tenure as Director of Patient Financial Services, Hillary has spearheaded several initiatives that have had a measurable impact on Tomah Memorial Hospital's financial performance. She has implemented automated billing and collections processes, resulting in a 20% reduction in accounts receivable days. Additionally, Hillary has led a comprehensive staff training program, which has contributed to a 15% increase in first-call resolution rates, enhancing the overall patient experience.
Conclusion
With her extensive healthcare finance expertise and demonstrated track record of success, Hillary Johnson is poised to continue driving positive changes within the patient financial services domain. Her commitment to operational excellence and patient-centric service delivery make her a valuable asset to Tomah Memorial Hospital and the broader healthcare community.
