Professional Role and Responsibilities
Himanshu Sethi currently serves as the Chief Growth Officer (CGO) at Zouma Consulting Services - APAC, a role he assumed in early May 2024. His position is integral to the company’s strategic growth initiatives across the Asia-Pacific region. In this capacity, he works directly with C-level executives, founders, and digital innovation leaders to drive business expansion, improve operational efficiency, and establish offshore delivery centers. His leadership focus includes enabling global enterprises to cut operational costs by over 50% while maintaining high-quality standards and enhancing customer experience.
Strategic Focus Areas
- Setting up and scaling offshore delivery centers tailored for APAC markets.
- Facilitating business development and strategic partnerships aligned with Zouma’s service offerings.
- Working closely with executives to streamline operations and leverage AI-powered customer experience (CX) improvements.
- Supporting UK, USA, and Middle East businesses to expand their offshore capabilities without compromising quality.
Industry Experience and Expertise
Himanshu brings a cross-sector background, including notable experience in the hospitality and travel sectors, which supplements his current growth strategy capabilities at Zouma. His skill set also includes advanced technical proficiencies such as QlikView (Server, Publisher), SaaS development, SASS, and jQuery, indicative of a strong analytical and technological foundation to support data-driven decision-making.
Education
- Master of Business Administration (MBA) in Finance, 2010-2012, from IASE (Chandigarh, India)
- Master of Science in Computer Science, 2010-2012, from New York Institute of Technology
Public Engagement and Thought Leadership
- Scheduled speaker at the prestigious Home Delivery World event (June 2024), reflecting industry recognition and positioning Himanshu as a thought leader in delivery and logistics innovation for the APAC region.
- Active participation in Zouma’s leadership positioning as a visionary executive focusing on scalable growth and operational excellence.
Tenure and Company Context
- Joined Zouma Consulting Services in May 2024, and as of August 2025, has been contributing as CGO for over 15 months.
- Part of a senior leadership team alongside key executives such as Gatik Vij (Chief Customer Officer) and Bob Uppal (Global Growth Officer), illustrating a collaborative approach to the company’s overall growth and market penetration strategies.
Relevant Capabilities for Business Engagement
- Proven ability to support clients in achieving significant cost reductions and operational efficiencies.
- Expertise in offshore team building and management tailored to diverse international markets including APAC, UK, USA, and Middle East.
- Strategic acumen in digital and AI enhancements specifically applied to customer experience frameworks, valuable for industries seeking technological transformation.
This profile indicates that Himanshu Sethi is a senior executive with a strong blend of financial, technical, and sector-specific expertise, tasked with expanding Zouma’s footprint across APAC. His direct interaction with CXOs and digital leaders, combined with his demonstrated focus on cost efficiency and offshore operations, makes him a pivotal figure for consulting partnerships focused on scaling businesses in competitive markets.
