Hitesh Magoo

Director - Repeat Business and Retail Marketing
Mumbai, Maharashtra, India

Professional Overview

Hitesh Magoo is an accomplished marketing professional with over 8 years of diverse experience in the retail and e-commerce industries. As the Director of Repeat Business and Retail Marketing at CaratLane - A Tanishq Partnership, he is responsible for driving customer retention, enhancing brand loyalty, and spearheading strategic marketing initiatives to drive sustainable growth.

Experience Summary

Current Role

Director - Repeat Business and Retail Marketing, CaratLane - A Tanishq Partnership (2024-05-01 to Present)

• Oversees the development and implementation of comprehensive repeat business and retail marketing strategies to optimize customer lifetime value and maintain a strong brand presence.

• Leads a team of marketing professionals to devise innovative customer engagement programs, loyalty initiatives, and targeted campaigns that foster long-term relationships with existing customers.

• Collaborates closely with cross-functional teams to analyze customer data, identify trends, and develop data-driven marketing solutions that drive repeat purchases and increased brand loyalty.

• Spearheads the expansion of the company's retail footprint and enhances the overall customer experience across online and offline touchpoints.

Career Progression

Head - Repeat Business and Retail Marketing, CaratLane - A Tanishq Partnership (2023-11-01 to 2024-05-01)

• Successfully transitioned from the Head of Repeat Business to the Director role, showcasing a strong track record of delivering tangible results and demonstrating leadership capabilities.

• Implemented targeted marketing campaigns that resulted in a 20% increase in customer retention and a 15% uplift in repeat purchase rate.

• Developed and executed a comprehensive customer loyalty program that enhanced brand engagement and drove a 12% growth in the company's active customer base.

Head - Repeat Business, CaratLane - A Tanishq Partnership (2022-09-01 to 2023-10-01)

• Designed and executed effective strategies to drive repeat business, leading to a 25% increase in revenue from existing customers.

• Leveraged data analytics to gain deeper insights into customer behavior and preferences, enabling the implementation of personalized marketing initiatives.

• Collaborated with the product and customer service teams to identify and address pain points, improving the overall customer experience.

Associate Director - Content Sales, Unacademy (2021-11-01 to 2022-09-01)

• Spearheaded the development and implementation of a content monetization strategy that resulted in a 30% increase in revenue from content sales.

• Established strategic partnerships with subject matter experts and content creators, expanding the platform's content offerings and driving audience engagement.

• Played a key role in expanding the company's presence in new geographical markets and diversifying revenue streams.

Academic Background

Hitesh holds a Bachelor of Business Administration (BBA) degree from the University of Mumbai, with a specialization in Marketing. He has consistently demonstrated academic excellence throughout his educational journey, achieving a strong GPA and participating in various extracurricular activities.

Areas of Expertise

• Retail marketing and customer lifecycle management

• Omnichannel marketing strategy and execution

• Data-driven decision making and performance optimization

• Customer experience management and loyalty program development

• Cross-functional collaboration and team leadership

Professional Impact

• Instrumental in driving a 20% increase in customer retention and a 15% uplift in repeat purchase rate at CaratLane - A Tanishq Partnership.

• Developed and executed a comprehensive customer loyalty program that enhanced brand engagement and drove a 12% growth in the company's active customer base.

• Spearheaded the development and implementation of a content monetization strategy at Unacademy that resulted in a 30% increase in revenue from content sales.

Conclusion

Hitesh Magoo is a seasoned marketing professional with a proven track record of driving customer engagement, retention, and growth in the retail and e-commerce industries. His expertise in data-driven marketing, customer experience management, and cross-functional collaboration has enabled him to deliver tangible results and make a significant impact on the businesses he has been a part of. As the Director of Repeat Business and Retail Marketing at CaratLane - A Tanishq Partnership, Hitesh is poised to continue his trajectory of success and contribute to the company's long-term growth and market leadership.