Professional Summary
Professional Overview
Holly Marshall is an experienced Product Risk and Fraud Team Manager with a strong background in the telecommunications industry. She specializes in risk management, fraud prevention, and operational excellence, driving strategic initiatives to enhance product integrity and safeguard customer interests.
Experience Summary
Current Role
As the Product Risk and Fraud Team Manager at Virgin Media O2, Holly is responsible for leading a team of specialists in identifying, assessing, and mitigating product-related risks and fraudulent activities. She oversees the development and implementation of robust risk management strategies, ensuring the company's products and services meet or exceed industry standards for security and compliance.
Under Holly's leadership, the Product Risk and Fraud team has successfully implemented advanced fraud detection and prevention measures, resulting in a significant reduction in fraud-related losses and an enhanced customer experience. She also plays a pivotal role in cross-functional collaboration, working closely with various departments to foster a culture of risk awareness and proactive risk management.
Career Progression
Prior to her current role, Holly held several managerial positions within Virgin Media, including Billing and Payment Operations Team Manager, Billing Team Manager, and Compliance Analyst. She has consistently demonstrated her ability to drive operational efficiency, improve process optimization, and implement regulatory compliance measures.
Throughout her career, Holly has made notable contributions to Virgin Media's success, particularly in the areas of billing optimization, payment operations, and compliance management. Her strong analytical skills, attention to detail, and strategic mindset have been instrumental in enabling the company to navigate complex regulatory landscapes and enhance customer trust.
Academic Background
Holly holds a Bachelor of Science (BSc) degree in Business Management from the University of Kent, where she graduated with honors.
Areas of Expertise
- Product risk management and fraud prevention
- Operational excellence and process optimization
- Regulatory compliance and risk mitigation
- Cross-functional collaboration and team leadership
- Data analysis and decision-making
Professional Impact
Throughout her career, Holly has demonstrated a proven track record of driving positive change and delivering tangible results. Some of her notable achievements include:
- Implemented advanced fraud detection and prevention measures, resulting in a 25% reduction in fraud-related losses for Virgin Media O2.
- Spearheaded the redesign of the billing and payment operations processes, leading to a 15% improvement in customer satisfaction scores.
- Developed and executed a comprehensive compliance strategy that ensured Virgin Media's adherence to industry regulations, avoiding any significant fines or penalties.
- Fostered a culture of risk awareness and proactive risk management, empowering the team to identify and mitigate potential threats to the business.
Conclusion
With her exceptional expertise in product risk management, fraud prevention, and operational excellence, Holly is poised to continue making a meaningful impact within the telecommunications industry. Her strategic mindset, strong leadership abilities, and commitment to driving innovation and customer-centric solutions make her a valuable asset to any organization.
