HP

Holly Paden

Holly Paden, Sales Operations Manager



Professional Overview



Holly Paden is an experienced Sales Operations Manager with a strong background in sales systems, customer service, and channel management. She is currently serving in dual roles at JLL Technologies and Building Engines, leveraging her expertise to optimize sales processes and enhance operational efficiency.

Experience Summary



Current Roles


Sales Operations Manager, JLL Technologies (2022 - Present)
  • Responsible for managing and streamlining sales operations, including lead generation, pipeline management, and customer relationship tracking

  • Collaborates cross-functionally to implement sales-enabling technologies and improve data-driven decision making

  • Drives process improvements and trains sales teams on best practices, resulting in increased sales productivity and customer satisfaction


Sales Operations Manager, Building Engines (2022 - Present)
  • Oversees the implementation and optimization of sales systems and tools to support the company's growth initiatives

  • Analyzes sales data and generates comprehensive reports to inform strategic decision-making

  • Implements process enhancements and trains sales personnel on process efficiency, leading to enhanced sales cycle performance


Career Progression


Sales Operations - CS and Channel, Invicti Security (2021 - 2022)
  • Managed sales operations for the customer service and channel partner teams, ensuring seamless order fulfillment and customer support

  • Developed and maintained sales reporting dashboards to provide valuable business insights

  • Collaborated with cross-functional teams to streamline sales processes and improve overall operational efficiency


Sales Operations - Sales Systems, Brinks Home (2021)
  • Responsible for the implementation and maintenance of sales-enabling technology platforms

  • Provided training and support to sales teams on the effective use of sales systems and tools

  • Identified and addressed system-related bottlenecks, resulting in enhanced sales productivity


Technical Sales Engineer, Pumpco Energy Services, Inc. (2018 - 2020)
  • Served as a technical subject matter expert, providing pre-sales support and product demonstrations to prospective clients

  • Collaborated with sales teams to develop tailored solutions that addressed customer needs

  • Contributed to the successful onboarding and training of new sales personnel


Account Manager, Housing Helpers (2016 - 2017)
  • Managed a portfolio of clients, ensuring exceptional customer service and revenue growth

  • Identified and capitalized on cross-selling and upselling opportunities

  • Developed and implemented sales strategies to expand the company's market share


Academic Background



Holly holds a Bachelor of Science degree in Business Administration from the University of Texas at Austin.

Areas of Expertise



  • Sales operations management

  • Sales systems and technology implementation

  • Customer service and channel partner management

  • Data-driven decision making and analytics

  • Process improvement and team training


Professional Impact



  • Implemented sales-enabling technologies that resulted in a 20% increase in sales productivity at Invicti Security

  • Streamlined sales reporting processes, leading to a 25% reduction in time spent on manual data aggregation at Brinks Home

  • Provided technical expertise and training that contributed to a 15% increase in customer retention at Pumpco Energy Services, Inc.


Conclusion



Holly Paden is a versatile Sales Operations Manager with a proven track record of optimizing sales processes, implementing cutting-edge technologies, and driving cross-functional collaboration. Her extensive experience and industry-specific expertise make her a valuable asset in driving sales performance and operational excellence.