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Hope Barker

Professional Summary



Professional Overview


Hope Barker is an experienced customer success professional with a strong track record of driving client satisfaction and business growth. As the Manager of Customer Success MM-West at Demandbase, she is responsible for leading a team that delivers exceptional support and strategic guidance to mid-market clients in the western region.

Experience Summary



Current Role


In her current role as Manager, Customer Success MM-West at Demandbase, Hope is responsible for overseeing a team of customer success managers who work closely with mid-market clients in the western United States. She is instrumental in developing and implementing customer success strategies that align with Demandbase's business objectives, resulting in high client retention and revenue growth.

Career Progression


Prior to her current position, Hope held various customer success and account management roles at Demandbase, steadily advancing from Senior Customer Success Manager to Mid-Market East Team Lead and then Manager - Customer Success - EMEA. This progression has allowed her to develop a deep understanding of Demandbase's products, services, and customer base, as well as hone her leadership and client management skills.

Before joining Demandbase, Hope gained valuable experience in the digital marketing and advertising industry, serving in roles such as Senior Account Director at ScribbleLive and Account Director at Drag 'n Drops. Her earlier career includes positions at Sizmek (formerly EyeWonder and MediaMind), Nabbr.com, ROO, and Wyndham Worldwide, where she demonstrated her ability to build strong client relationships and drive business growth.

Academic Background


Hope holds a degree from Penn State University, where she specialized in .

Areas of Expertise


  • Customer success management

  • Mid-market client engagement

  • Strategic account planning and execution

  • Cross-functional collaboration and team leadership

  • Digital marketing and advertising industry knowledge


Professional Impact


Throughout her career, Hope has consistently delivered exceptional results for her clients and employers. At Demandbase, she has played a pivotal role in developing and implementing customer success strategies that have contributed to the company's overall growth and client satisfaction. Her ability to understand client needs, tailor solutions, and foster strong relationships has been instrumental in driving customer loyalty and retention.

Conclusion


With her extensive experience in customer success, deep industry knowledge, and proven leadership abilities, Hope Barker is positioned to continue making a significant impact at Demandbase. Her commitment to delivering exceptional service and driving business results makes her a valuable asset to the organization and its clients.