Professional Overview
Howard Arboleda is a seasoned Operations Manager with a strong background in B2B Collections and Customer Service. He currently serves as the Operations Manager for B2B Collections and Customer Service at Genpact, where he leverages his expertise in accounts receivable management, credit and collections, and team leadership to drive operational excellence. His key expertise areas include accounts receivable management, collections, customer service, and team management, with a focus on the business process outsourcing (BPO) and IT industries.
Experience Summary
Current Role
As the Operations Manager - B2B Collections and Customer Service at Genpact, Howard is responsible for overseeing the daily operations of the B2B collections and customer service teams. His key responsibilities include team management, process improvement, and ensuring that the teams meet their performance targets. He has made significant contributions to the company by implementing process improvements that have resulted in increased efficiency and productivity.
Career Progression
Howard's career progression is marked by notable roles in accounts receivable management, collections, and team leadership. Some of his previous roles include Accounts Receivable Sr. Supervisor at Western Digital, Accounts Receivable Team Lead at ATALIAN Global Services Philippines, and AR Assistant Manager - Credit, Collections and Receipting at Allegis Global Solutions. Throughout his career, he has demonstrated growth and advancement, taking on increasingly complex roles and responsibilities.
Academic Background
Howard holds a Bachelor of Science in Business Administration in Business Administration, Management from the University of the East.
Areas of Expertise
Howard's areas of expertise include:
Industry-specific skills: accounts receivable management, collections, customer service
Technical competencies: team management, process improvement, performance management
* Leadership and management capabilities: team leadership, operational management, strategic planning
Professional Impact
Although specific details on notable projects or initiatives are not available, Howard's career is marked by significant contributions to the companies he has worked for. His expertise in accounts receivable management and collections has likely had a positive impact on the financial performance of his previous employers.
Conclusion
Howard Arboleda is a results-driven Operations Manager with a strong background in B2B Collections and Customer Service. His current focus is on driving operational excellence at Genpact, where he continues to leverage his expertise to improve efficiency and productivity. With his strong leadership and management capabilities, Howard is well-positioned to make significant contributions to his current and future roles. His value proposition lies in his ability to drive business growth, improve operational efficiency, and lead high-performing teams.
