Professional Overview

Hyzkia Manurung is a Technical Support Specialist based in Kuala Lumpur, Malaysia, with a strong background in technical support, sales development, and digital marketing. Her current role and responsibilities involve providing technical assistance to clients, with key expertise areas in customer service, technical troubleshooting, and industry-focused solutions.

Experience Summary

Current Role

As a Technical Support Specialist at Concentrix Limited Company, Hyzkia's current position details involve resolving technical issues, addressing customer inquiries, and ensuring timely resolution of problems. Her key responsibilities and achievements include providing top-notch customer service, meeting and exceeding service level agreements, and contributing to the overall success of the organization.

Career Progression

Hyzkia's notable previous roles include Sales Development Representative at Conduent, Treasurer at Perhimpunan Pelajar Indonesia (PPI) Nice, and Digital Marketing Intern at PO. Puncak Pelalo. Her career trajectory and growth have been marked by increasing responsibility, skill development, and a strong work ethic. Key achievements and contributions include successfully promoting products and services, managing finances, and creating effective digital marketing campaigns.

Academic Background

Hyzkia holds a Bachelor's degree in Industries médiatiques et Créatives from Université Nice Sophia Antipolis, a Diploma of Language in French Language and Literature from La Rochelle Université, and completed her Senior High School education at SMA Presiden (Boarding School) and Junior High School education at Immanuel Bilingual Class.

Areas of Expertise

Hyzkia's industry-specific skills include technical support, customer service, and sales development. Her technical competencies encompass proficiency in various software applications, hardware troubleshooting, and networking fundamentals. Leadership and management capabilities have been demonstrated through her role as Treasurer at Perhimpunan Pelajar Indonesia (PPI) Nice, where she effectively managed finances and contributed to the organization's success.

Professional Impact

While specific project details are not available, Hyzkia's contributions to her previous organizations have been significant, with a strong focus on customer satisfaction, process improvement, and teamwork. Her measurable achievements include meeting and exceeding service level agreements, successfully promoting products and services, and creating effective digital marketing campaigns.

Conclusion

In conclusion, Hyzkia Manurung is a dedicated and results-driven Technical Support Specialist with a strong background in technical support, sales development, and digital marketing. Her current focus is on providing exceptional customer service, resolving technical issues, and contributing to the success of Concentrix Limited Company. With a strong work ethic, increasing responsibility, and a commitment to excellence, Hyzkia is poised for continued growth and success in her professional trajectory, offering a unique value proposition as a skilled and dedicated technical support specialist.