Ida Gentile

Operations Manager

Professional Overview
Ida Gentile is an experienced operations professional with a strong background in the food and hospitality industry. As the Operations Manager at Fatto a Mano Pizza, she oversees all aspects of the company's day-to-day operations, ensuring efficient workflows, exceptional customer service, and continuous process improvements.

Experience Summary

Current Role
As the Operations Manager at Fatto a Mano Pizza, Ida is responsible for managing a team of 25 employees and overseeing the smooth running of two restaurant locations. Her key achievements include implementing a new inventory management system that has resulted in a 15% reduction in food waste and a 12% increase in overall profitability.

Career Progression
Prior to her current role, Ida held several positions within Fatto a Mano Pizza, including Recruitment and Training Manager and General Manager. In these roles, she was instrumental in developing and implementing a comprehensive training program that has led to a 20% increase in employee retention and a 30% improvement in customer satisfaction scores.

Academic Background
Ida holds a Bachelor's degree in Hospitality Management from the University of Brighton, where she graduated with distinction. During her studies, she was recognized for her leadership skills and was awarded the Student Leadership Award.

Areas of Expertise

• Operational efficiency and process optimization

• Team building and employee development

• Customer service and satisfaction

• Financial management and budgeting

• Inventory control and supply chain management

Professional Impact
Ida's contributions have had a significant impact on Fatto a Mano Pizza's overall performance. As the Recruitment and Training Manager, she spearheaded the development of a comprehensive onboarding program that has reduced the time to proficiency for new hires by 30%. Additionally, her strategic approach to resource allocation and cost-saving initiatives as the General Manager helped the company navigate the challenges of the COVID-19 pandemic and emerge stronger.

Conclusion
With her extensive industry experience, proven track record of operational excellence, and strong leadership skills, Ida Gentile is poised to continue driving Fatto a Mano Pizza's growth and success in her current role as Operations Manager. Her commitment to continuous improvement and her ability to foster a collaborative and high-performing team make her a valuable asset to the organization.