Ikeyona Perrier is an experienced Financial Clearance Call Center & Patient Estimates Manager at Ochsner Health System, a leading healthcare provider in New Orleans, Louisiana. With a strong focus on patient financial services and a proven track record in call center operations, Ikeyona plays a critical role in ensuring efficient and effective patient financial clearance and estimates.
Experience Summary
Current Role
As the Financial Clearance Call Center & Patient Estimates Manager at Ochsner Health System, Ikeyona oversees the operations of the call center responsible for providing financial clearance and patient estimates to Ochsner's patients. In this role, she is responsible for managing a team of call center agents, ensuring adherence to financial policies and procedures, and continuously improving the patient experience. Ikeyona's leadership has contributed to the optimization of call center workflows, resulting in increased patient satisfaction and improved financial outcomes for the organization.
Career Progression
Ikeyona has dedicated her professional career to the healthcare industry, leveraging her expertise in patient financial services and call center management. Throughout her tenure at Ochsner Health System, she has consistently demonstrated her ability to drive operational efficiency, foster a positive team culture, and deliver exceptional patient-centered care.
Academic Background
Ikeyona holds a Bachelor's degree, equipping her with the foundational knowledge and skills necessary to excel in the healthcare industry.
Areas of Expertise
- Patient financial services and clearance
- Call center operations and management
- Financial policy and procedure implementation
- Team leadership and performance optimization
- Process improvement and workflow streamlining
- Patient experience enhancement
Professional Impact
Under Ikeyona's leadership, the Financial Clearance Call Center has achieved significant improvements in key performance metrics, including reduced call wait times, increased first-call resolution rates, and enhanced patient satisfaction scores. Her commitment to continuous improvement and her ability to inspire her team have been instrumental in the call center's success, positively impacting the overall patient financial experience at Ochsner Health System.
Conclusion
Ikeyona Perrier's proven expertise in financial clearance, call center management, and patient-centric service delivery positions her as a valuable asset to Ochsner Health System. Her dedication to excellence and her ability to drive operational efficiencies make her a highly effective leader in the healthcare industry.
