Indra Permana

Training Manager, Jakarta, Indonesia

Professional Overview

Indra Permana is an accomplished Training Manager with over 15 years of experience in the retail and telecommunications industry. He specializes in leading comprehensive training programs, driving employee development, and optimizing organizational performance. Indra's expertise encompasses a wide range of areas, including customer service, sales, and operational efficiency.

Experience Summary

Current Role

As the Training Manager at PT. Erajaya Swasembada, Tbk., Indra is responsible for designing and implementing comprehensive training solutions to enhance the skills and knowledge of the company's workforce. He oversees the development and delivery of training programs, collaborates with cross-functional teams to identify training needs, and ensures the alignment of training initiatives with the organization's strategic objectives. Under Indra's leadership, the company has achieved a 25% increase in employee satisfaction and a 20% improvement in customer service metrics.

Career Progression

Prior to his current role, Indra held various leadership positions within PT. Erajaya Swasembada, Tbk. As the Assistant Manager Training, he played a pivotal role in streamlining the company's training processes, resulting in a 15% reduction in training costs. Earlier in his career, Indra served as a Supervisor, Store Manager, and Sales Representative, gaining valuable experience in customer-facing roles and developing a deep understanding of the retail and telecommunications industries.

Academic Background

Indra holds a Bachelor's degree in Business Administration from the University of Indonesia, where he graduated with distinction. He has also completed several professional development programs in the areas of leadership, training management, and change management.

Areas of Expertise

• Training program design and implementation

• Employee development and performance management

• Retail and telecommunications industry knowledge

• Customer service and sales training

• Organizational change management

• Cross-functional collaboration and stakeholder management

Professional Impact

Indra has been instrumental in driving operational excellence and fostering a culture of continuous learning within PT. Erajaya Swasembada, Tbk. He has spearheaded the implementation of a comprehensive training framework that has resulted in a 30% increase in employee productivity and a 15% reduction in customer complaints. Indra's innovative approach to training has earned him recognition within the industry, and he has been invited to speak at various industry conferences and events.

Conclusion

With his extensive experience, strategic mindset, and proven track record of success, Indra Permana is a valuable asset to PT. Erajaya Swasembada, Tbk. As the Training Manager, he continues to drive organizational growth and development, positioning the company for long-term success in the rapidly evolving retail and telecommunications landscape.