Irene Pan

Senior IS Business Partner Manager - Royal Canin Europe Region, CIO Alike Role

Professional Overview

Irene Pan is a highly accomplished IT professional with extensive experience in enterprise resource planning (ERP) program management, business system consulting, and strategic IT leadership. As the Senior IS Business Partner Manager for the Royal Canin Europe Region at Mars, she serves in a CIO-like role, driving digital transformation and aligning IT solutions with business objectives.

Experience Summary

Current Role

In her current position, Irene is responsible for managing the IS business partnership for the Royal Canin Europe Region, a leading pet food brand under the Mars Inc. umbrella. She serves as a strategic IT advisor, collaborating closely with business stakeholders to identify and implement technology-driven solutions that enhance operational efficiency, improve customer experience, and support the organization's growth and innovation initiatives. Irene's achievements include:

• Spearheading the successful implementation of a new Microsoft Dynamics NAV ERP system across the Royal Canin Europe Region, resulting in streamlined financial reporting, improved inventory management, and enhanced supply chain visibility.

• Developing and executing a comprehensive digital transformation strategy, leveraging emerging technologies such as cloud computing, data analytics, and automation to drive business agility and operational excellence.

• Establishing a strong IT governance framework and service delivery model, ensuring the alignment of IT initiatives with the organization's strategic priorities and enabling effective change management.

Career Progression

Prior to her current role, Irene held various positions within the Royal Canin organization, demonstrating her steadfast commitment to the company and her ability to drive impactful change. As an ERP Program Manager, she led the successful deployment of a new enterprise resource planning system, optimizing business processes and enhancing data-driven decision-making. In her previous role as the NAV Application Manager for Royal Canin China, Irene leveraged her expertise in Microsoft Dynamics NAV to streamline operations and support the division's growth.

Before joining Royal Canin, Irene gained valuable experience as a Microsoft Dynamics NAV Business Consultant at Tectura, where she honed her skills in enterprise software implementation, system integration, and business process optimization.

Academic Background

Irene holds a bachelor's degree in Computational Linguistics from K.U.Leuven, where she specialized in the application of technology and data analysis to language-related challenges. Her academic background has provided her with a strong foundation in problem-solving, data-driven decision-making, and cross-functional collaboration.

Areas of Expertise

• Enterprise resource planning (ERP) systems implementation and optimization

• Digital transformation strategy and execution

• Business process analysis and improvement

• IT governance and service delivery management

• Strategic IT-business alignment and partnership

• Change management and stakeholder engagement

Professional Impact

Throughout her career, Irene has consistently demonstrated her ability to drive tangible business outcomes through effective IT leadership and strategic decision-making. Her contributions have been instrumental in enhancing operational efficiency, improving data-driven insights, and supporting the growth and innovation agendas of the organizations she has served.

Conclusion

Irene Pan is a seasoned IT professional with a proven track record of success in the consumer packaged goods industry. With her deep expertise in ERP systems, digital transformation, and strategic IT management, she is well-positioned to continue making a significant impact in her current role and to play a pivotal role in shaping the future of the Royal Canin Europe Region's digital capabilities.