Iris Alvarenga
Partner Support, Maverick Payments
Professional Overview
Iris Alvarenga is a seasoned professional with over 15 years of experience in the payments and records management industries. As a Partner Support Specialist at Maverick Payments, she leverages her deep industry expertise to foster strong relationships with the company's merchant partners, providing exceptional service and driving mutual growth.
Experience Summary
Current Role
In her current position at Maverick Payments, Iris is responsible for managing the onboarding and ongoing support for the company's network of merchant partners. She serves as a trusted advisor, guiding partners through complex payment processing solutions and ensuring seamless integration with their business operations. Iris' exceptional communication skills and problem-solving abilities have been instrumental in maintaining high customer satisfaction and fostering long-term strategic partnerships.
Career Progression
Prior to joining Maverick Payments, Iris held various leadership roles in the payments and records management sectors. As a Relationship Manager at Total Merchant Services, she was instrumental in developing and nurturing strong client relationships, consistently exceeding sales targets and contributing to the company's growth. Earlier in her career, Iris served as the Director of Client Care at Access Information Management and the Facility Manager at Cornerstone Records Management, where she honed her abilities to deliver exceptional customer service and streamline operational efficiencies.
Academic Background
Iris holds a Bachelor of Science in Business Administration from the University of Southern California, where she graduated with honors. Her academic achievements and specialized coursework in finance and operations management have provided a solid foundation for her professional success.
Areas of Expertise
- Payment processing and merchant services
- Client relationship management and customer service
- Operations and facility management
- Business process optimization
- Team leadership and mentorship
Professional Impact
During her tenure at Total Merchant Services, Iris played a pivotal role in expanding the company's client base by 25% and increasing revenue by 18% through her strategic account management and innovative solutions. Her contributions were recognized with multiple awards, including the "Top Relationship Manager" accolade for three consecutive years.
Conclusion
Iris Alvarenga is a versatile and accomplished professional who consistently delivers exceptional results in the payments and records management industries. Her deep industry expertise, strong leadership skills, and commitment to customer service make her a valuable asset to Maverick Payments and its merchant partners. Iris is poised to continue her career trajectory, driven by a passion for driving business growth and fostering mutually beneficial partnerships.
