Isha Sinha

Customer Success Associate
Bengaluru, Karnataka, India

Professional Overview

Isha Sinha is a customer-centric professional with extensive experience in driving customer success and business growth. As a Customer Success Associate at Typeface, she leverages her expertise in client relationship management, problem-solving, and process optimization to deliver exceptional customer experiences.

Experience Summary

Current Role

Customer Success Associate, Typeface (2024-09-01 to Present)

• Serving as the primary point of contact for a portfolio of strategic customers, ensuring their satisfaction and loyalty

• Proactively identifying and addressing customer pain points, implementing tailored solutions to enhance user experience

• Collaborating cross-functionally with sales, product, and engineering teams to gather customer feedback and drive product improvements

• Achieving customer retention and expansion targets through effective account management and value-added initiatives

Career Progression

Customer Success Lead, Narrato (2022-01-01 to 2024-08-01)

• Led a team of customer success professionals, driving process improvements and streamlining operations to enhance customer satisfaction

• Spearheaded the implementation of a customer success strategy, resulting in a 20% increase in customer retention and a 15% boost in revenue

• Contributed to the development of customer-centric workflows and self-service resources, improving the overall customer experience

Business Team Lead, Godot Media (2020-01-01 to 2022-02-01)

• Managed a high-performing team of business associates, fostering a collaborative and results-driven environment

• Played a pivotal role in client acquisition and account management, resulting in a 30% increase in revenue

• Implemented data-driven decision-making processes, leading to improved operational efficiency and resource allocation

Academic Background

• Bachelor of Business Administration, Symbiosis International University, 2018

Areas of Expertise

• Customer Relationship Management

• Client Onboarding and Retention

• Process Optimization and Workflow Automation

• Cross-functional Collaboration and Stakeholder Management

• Data Analysis and Reporting

Professional Impact

• Recognized for exceptional customer service, receiving a "Customer Champion" award at Narrato

• Spearheaded the creation of a customer success playbook, which was subsequently adopted across the organization

• Collaborated with the product team to identify and prioritize customer-centric feature enhancements, leading to a 25% increase in user satisfaction

Conclusion

Isha Sinha is a driven and results-oriented Customer Success Associate with a proven track record of delivering exceptional customer experiences and driving business growth. Her expertise in client relationship management, process optimization, and cross-functional collaboration positions her as a valuable asset in driving customer success and innovation.