Professional Overview
Iskra Voynova is an experienced hospitality professional with a strong track record as a Head Waitress. She specializes in delivering exceptional customer service, leading team operations, and driving efficiency within fast-paced restaurant environments.
Experience Summary
Current Role
As the Head Waitress at Taj Hotels in London, Iskra is responsible for overseeing all front-of-house staff and ensuring a seamless dining experience for guests. She manages a team of 15 waiters and waitresses, coordinating schedules, training new hires, and resolving customer inquiries. Under Iskra's leadership, the restaurant has maintained a consistent 4.8-star customer rating on review platforms.
Career Progression
Iskra began her career in the hospitality industry as a Waitress at Taj Hotels in 2018. Through her strong work ethic and exceptional customer service skills, she quickly rose through the ranks, being promoted to Head Waitress within 3 years. In this role, she has implemented process improvements that have increased table turnover by 20% and reduced customer wait times by 30%.
Academic Background
Iskra holds a Diploma in Hospitality Management from the University of Surrey, where she graduated with Distinction. She has also completed numerous industry certifications in food safety, allergen management, and customer service.
Areas of Expertise
- Front-of-house operations management
- Team leadership and staff development
- Inventory management and cost control
- Conflict resolution and customer relations
- Proficiency in POS systems and restaurant technology
Professional Impact
During her tenure as Head Waitress, Iskra has led several initiatives to enhance the customer experience, including the implementation of a new digital menu system and the introduction of a loyalty program. These efforts have contributed to a 15% increase in repeat business and a 12% growth in overall revenue.
Conclusion
With her extensive experience, exceptional leadership skills, and deep industry knowledge, Iskra Voynova is a valuable asset in the hospitality sector. She is committed to driving continuous improvement and delivering exceptional service to both her team and the restaurant's clientele.
