Isobel Petty - Head of Support
Professional Overview
Isobel Petty is a seasoned customer service leader with extensive experience in driving exceptional user experiences. As the Head of Support at Elucidat, she oversees a team of dedicated professionals, ensuring seamless service delivery and client satisfaction within the eLearning technology industry.
Experience Summary
Current Role
As the Head of Support at Elucidat since July 2019, Isobel is responsible for managing the company's customer support function. She leads a team of support specialists, guiding them in providing timely and personalized assistance to clients. Under her leadership, Elucidat's support team has consistently maintained a customer satisfaction rating of over 95%, testament to Isobel's commitment to excellence.
Career Progression
Prior to her current role, Isobel served as a Customer Success Manager at Elucidat, where she honed her skills in client relationship management and strategic account development. Before joining Elucidat, she held positions as a Senior Account Manager at ZZZ Corporate Accommodation and an Account Manager at H2SNOW, where she demonstrated her ability to build and nurture long-term client partnerships.
Isobel's career path also includes experience as a Volunteer Caseworker at the University of Leeds Innocence Project, where she applied her analytical and problem-solving skills to support the project's mission. Additionally, she has gained valuable administrative experience through her roles as a Temporary Administrative Staff member at Office Angels and a Document Control Coordinator at TUI Travel PLC.
Academic Background
Isobel holds a Bachelor's degree from the University of Leeds, where she gained a strong foundation in problem-solving, critical thinking, and effective communication.
Areas of Expertise
- Customer service and support management
- Client relationship building and retention
- Operational efficiency and process improvement
- Team leadership and performance optimization
- Conflict resolution and problem-solving
Professional Impact
Throughout her career, Isobel has consistently demonstrated her ability to drive positive outcomes for the businesses she has served. In her current role at Elucidat, she has spearheaded the implementation of a new customer support ticketing system, resulting in a 20% reduction in response times and a notable increase in customer satisfaction. Isobel's commitment to continuous improvement and her ability to foster a culture of excellence have been instrumental in Elucidat's growth and success.
Conclusion
Isobel Petty's extensive experience in customer service, combined with her strong leadership skills and dedication to client satisfaction, make her a valuable asset to the Elucidat team. As she continues to guide the company's support function, Isobel remains focused on delivering exceptional user experiences and contributing to Elucidat's overall success within the dynamic eLearning technology industry.
