Issam Bataineh

Senior Vice President - Head of Business Development & Customer Care

United Arab Emirates

Professional Overview
Issam Bataineh is an accomplished senior executive with extensive experience in the financial services industry. As the Senior Vice President - Head of Business Development & Customer Care at Al Ramz, he leverages his deep expertise in sales, product management, and customer service to drive strategic growth and enhance the overall customer experience.

Experience Summary

Current Role
In his current role at Al Ramz, Issam is responsible for leading the company's business development initiatives and overseeing the customer care function. He is instrumental in identifying new market opportunities, developing innovative products and services, and ensuring exceptional customer satisfaction. Issam's strategic vision and strong leadership have significantly contributed to the organization's expansion and profitability.

Career Progression
Prior to joining Al Ramz, Issam held several leadership positions in the banking and finance sector. As the Director head of sales at Al Hilal Bank, he spearheaded the sales team and played a crucial role in driving revenue growth. He also served as the Vice President - Head of Products and market segmentation at Al Hilal Bank, where he was responsible for developing and managing the bank's product portfolio. Earlier in his career, Issam held roles as the Head of Retail at Finance House P.J.S.C and the Head of Consumer Finance - Head of Collections at Abu Dhabi Islamic Bank, where he demonstrated his expertise in retail banking and consumer finance.

Academic Background
Issam holds a relevant academic background, although the specific details are not provided.

Areas of Expertise
Issam's areas of expertise include business development, customer care, sales management, product management, and retail banking. He has a strong track record of driving revenue growth, improving customer satisfaction, and implementing strategic initiatives that enhance the overall performance of the organizations he has served.

Professional Impact
Throughout his career, Issam has made significant contributions to the financial services industry. He has successfully launched new products, optimized sales processes, and implemented customer-centric strategies that have consistently delivered measurable results. Issam's leadership and strategic vision have enabled him to make a lasting impact on the organizations he has worked with.

Conclusion
Issam Bataineh is a seasoned financial services executive with a proven track record of driving business growth and delivering exceptional customer experiences. His extensive industry knowledge, coupled with his strong leadership capabilities, make him a valuable asset to Al Ramz and the broader financial services sector.