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Jacki S.

Jacki S. - Financial Resolution Coordinator



Professional Overview



Jacki S. is a dedicated and experienced Financial Resolution Coordinator with a strong background in the healthcare industry. She leverages her expertise in patient financial services, account management, and client relations to effectively resolve complex financial issues and optimize the patient experience.

Experience Summary



Current Role


As the Financial Resolution Coordinator at Froedtert Health, Jacki is responsible for providing comprehensive financial assistance to patients and their families. She works closely with insurance providers, government agencies, and internal teams to navigate complex billing and reimbursement processes, ensuring patients receive the necessary support to manage their healthcare costs. Jacki's exceptional problem-solving skills and customer-centric approach have made her a valuable asset to the organization.

Career Progression


Prior to her current role, Jacki held several positions within the healthcare and insurance sectors, demonstrating a consistent track record of growth and success. As an On-site Account Specialist at The Standard, she excelled at providing personalized support to clients, resolving issues, and maintaining strong relationships. Her previous experience as a Client Relations Representative at National Insurance Services and an Oncology Financial Navigator at Froedtert Hospital further strengthened her expertise in navigating the complexities of the healthcare industry and advocating for patient financial well-being.

Academic Background


Jacki holds a Bachelor of Science degree in Healthcare Administration, a testament to her commitment to continuous learning and professional development. Her academic background has provided her with a solid foundation in the healthcare industry, enabling her to apply her knowledge and skills effectively in her day-to-day responsibilities.

Areas of Expertise


  • Patient financial services and account management

  • Insurance claims processing and reimbursement

  • Client relations and customer service

  • Problem-solving and conflict resolution

  • Healthcare industry regulations and compliance


Professional Impact


Throughout her career, Jacki has demonstrated a proven track record of success in improving patient satisfaction and reducing financial barriers to healthcare. As the Oncology Financial Navigator at Froedtert Hospital, she played a pivotal role in securing over $500,000 in financial assistance for patients, ensuring they received the necessary care without facing undue financial burdens. Jacki's commitment to excellence, coupled with her adaptability and collaborative nature, have made her a valuable asset to the organizations she has served.

Conclusion


Jacki S. is a seasoned Financial Resolution Coordinator with a strong commitment to providing exceptional patient-centered care. Her diverse experience, industry expertise, and problem-solving skills make her a valuable asset to Froedtert Health and the patients she serves. Jacki's dedication to continuous improvement and her ability to navigate complex financial challenges position her for continued success in her career.