Professional Summary
Professional Overview
Jackie Atkins is an experienced Supervisor in Patient Financial Services, with a proven track record of driving operational efficiency and financial optimization within the healthcare industry. With over 20 years of expertise, she has developed a deep understanding of revenue cycle management, medical coding, and patient financial counseling.
Experience Summary
Current Role
As the Supervisor of Patient Financial Services at St Francis Hospital, Jackie oversees a team of financial representatives responsible for patient registration, insurance verification, billing, and collections. In this role, she has implemented process improvements that have resulted in a 15% reduction in patient account delinquencies and a 20% increase in first-pass claims resolution. Jackie's strong leadership and commitment to patient-centric service have earned her the respect of her team and the trust of hospital administration.
Career Progression
Prior to her current position, Jackie served as a Certified Professional Coder at Thomas R Stewart MD, where she was instrumental in improving coding accuracy and compliance, leading to a 10% increase in reimbursement rates. Her ability to bridge the gap between clinical documentation and financial reporting has been a valuable asset throughout her career.
Academic Background
Jackie holds a Bachelor of Science degree in Healthcare Administration from Ohio State University, where she graduated cum laude. She is also a Certified Professional Coder (CPC) and maintains memberships with the American Academy of Professional Coders (AAPC) and the Healthcare Financial Management Association (HFMA).
Areas of Expertise
- Revenue cycle management
- Medical coding and billing
- Patient financial counseling
- Process improvement and optimization
- Team leadership and mentorship
Professional Impact
Throughout her career, Jackie has been recognized for her contributions to the healthcare industry. She has presented at regional AAPC and HFMA conferences, sharing best practices in patient financial services and revenue cycle management. Additionally, she has served as a subject matter expert for the development of new training programs for financial representatives.
Conclusion
With her extensive experience, strong leadership skills, and commitment to patient-centered care, Jackie Atkins is poised to continue making a significant impact in the healthcare financial services sector. She is dedicated to leveraging her expertise to drive operational excellence and financial optimization for the organizations she serves.
