Professional Summary
Professional Overview
Jackie Atkins is a seasoned Supervisor in Patient Financial Services, with over 20 years of experience in the healthcare industry. Known for her expertise in revenue cycle management, patient account resolution, and team leadership, she has played a pivotal role in optimizing financial operations and enhancing patient satisfaction at St Francis Hospital.
Experience Summary
Current Role
As the Supervisor of Patient Financial Services at St Francis Hospital since 2009, Jackie oversees a team of 15 financial specialists responsible for managing patient accounts, processing claims, and ensuring timely reimbursement. Under her guidance, the department has consistently achieved a 95% first-pass clean claim rate and reduced average account receivable days by 20%. Jackie's strategic vision and process improvements have contributed to the hospital's financial stability and improved patient experience.
Career Progression
Prior to her current role, Jackie served as a Certified Professional Coder at Thomas R Stewart MD from 2001 to 2009. In this position, she developed a deep understanding of medical coding, billing, and regulatory compliance, which she has leveraged to enhance the financial operations at St Francis Hospital. Her ability to navigate complex healthcare regulations and implement effective revenue cycle management strategies has been instrumental in her career progression.
Academic Background
Jackie holds a Bachelor of Science in Health Administration from Ohio State University, where she graduated cum laude. Her academic achievements, combined with her practical experience, have equipped her with a well-rounded skill set to excel in the healthcare financial services field.
Areas of Expertise
- Revenue cycle management
- Patient account resolution
- Medical coding and billing
- Team leadership and process improvement
- Healthcare financial operations
- Regulatory compliance
Professional Impact
Under Jackie's leadership, the Patient Financial Services department at St Francis Hospital has consistently exceeded financial targets and received positive patient feedback. Her successful implementation of automated billing systems and streamlined workflows has resulted in a 15% reduction in administrative overhead costs and a 10% increase in patient satisfaction scores. Jackie's industry contributions include presenting at regional healthcare finance conferences and serving as a mentor for aspiring professionals in the field.
Conclusion
With her proven track record of driving operational excellence and fostering a patient-centric approach, Jackie Atkins is a valuable asset to the healthcare industry. Her commitment to continuous improvement and her ability to lead high-performing teams make her a sought-after professional in the field of patient financial services.
