Jaclyn Howald

Director of Student Financial Services Operations at University of Phoenix
Chandler, Arizona, United States

Professional Overview

Jaclyn Howald is an experienced financial services professional with a strong background in higher education operations. As the Director of Student Financial Services Operations at the University of Phoenix, she oversees the efficient and compliant management of the institution's student financial services, ensuring a seamless experience for both students and staff.

Experience Summary

Current Role

Director of Student Financial Services Operations, University of Phoenix (2019 - Present)

• Responsible for the strategic leadership and operational oversight of the student financial services department, serving over 100,000 students nationwide

• Implemented process improvements that enhanced the student experience, reduced error rates, and improved regulatory compliance, resulting in a 15% increase in customer satisfaction

• Spearheaded the deployment of a new financial aid management system, driving a 20% reduction in processing times and a 12% increase in student retention

• Collaborated with cross-functional teams to develop and execute comprehensive training programs, equipping staff with the skills and knowledge to provide exceptional customer service

Career Progression

Financial Services Operations Manager - Quality Control, University of Phoenix (2014 - 2019)

• Managed a team of 25 quality assurance specialists, ensuring the accuracy and compliance of financial aid processing and disbursement

• Implemented a data-driven quality control program that reduced error rates by 18% and improved overall operational efficiency

• Played a key role in the development and implementation of new policies and procedures, contributing to the university's successful regulatory audits

Financial Aid Operations Manager - Certification, University of Phoenix (2012 - 2014)

• Oversaw the certification and compliance processes for student financial aid, ensuring adherence to federal and state regulations

• Developed and delivered training programs that enhanced the skills and knowledge of the financial aid team, resulting in a 12% increase in first-pass approval rates

Academic Background

Jaclyn Howald holds a Bachelor of Science in Business Administration from Arizona State University, with a concentration in Finance. She is also a certified FERPA and Clery Act compliance specialist, demonstrating her commitment to staying current with industry regulations and best practices.

Areas of Expertise

• Student financial services operations management

• Financial aid compliance and regulatory oversight

• Process improvement and operational efficiency

• Team leadership and staff development

• Data analysis and performance reporting

Professional Impact

Throughout her career, Jaclyn has made significant contributions to improving the student experience and enhancing the operational efficiency of the University of Phoenix's financial services department. Her innovative approach to problem-solving, coupled with her dedication to regulatory compliance and customer satisfaction, has positioned her as a respected leader in the higher education industry.

Conclusion

Jaclyn Howald is a versatile and accomplished financial services professional with a proven track record of driving operational excellence and fostering a culture of continuous improvement. In her current role as the Director of Student Financial Services Operations at the University of Phoenix, she is poised to continue making a meaningful impact on the institution's student success initiatives and overall financial services performance.