Jacob Gedert
Manager, US Sales Operations | San Jose, California, United States
Professional Overview
Jacob Gedert is an accomplished operations and business strategy professional with over 10 years of experience driving sales, marketing, and customer service initiatives at leading technology organizations. In his current role as Manager of US Sales Operations at Intuitive, he oversees a team responsible for optimizing sales processes, analyzing market trends, and implementing data-driven strategies to support the company's continued growth and expansion across North America.
Experience Summary
Current Role
As Manager of US Sales Operations at Intuitive, Jacob is responsible for managing a team of analysts and specialists who monitor sales activity, identify areas for improvement, and implement process enhancements to boost efficiency and productivity. He plays a crucial role in aligning sales operations with broader business objectives, translating data insights into actionable recommendations that drive sales performance and customer satisfaction. Under his leadership, the US sales team has achieved consistent year-over-year revenue growth and maintained a customer retention rate above 90%.
Career Progression
Prior to his current role, Jacob served as a US Marketing Analyst at Intuitive, where he leveraged data analytics and market research to inform the company's go-to-market strategies and campaign planning. He also held several customer-facing positions at Intuitive, including Business Process Specialist and Customer Program Specialist, giving him a well-rounded understanding of the organization's operations and the needs of its diverse client base.
Before joining Intuitive, Jacob gained valuable experience as a Sales & Marketing Intern at BambooSk8 and as an Assistant Art Teacher at the Oakwood Neighborhood Association, further developing his skills in problem-solving, project management, and stakeholder engagement.
Academic Background
Jacob holds a Bachelor of Science in Business Administration from the University of California, Berkeley, with a concentration in Marketing and Operations Management. During his time at UC Berkeley, he was recognized for his academic excellence, earning a place on the Dean's List and participating in several extracurricular business organizations.
Areas of Expertise
- Sales operations and process optimization
- Data analysis and business intelligence
- Customer relationship management
- Strategic planning and execution
- Cross-functional collaboration and team leadership
Professional Impact
Throughout his career, Jacob has demonstrated a keen ability to leverage data-driven insights to drive operational improvements and enhance the customer experience. His contributions have been instrumental in helping Intuitive maintain its competitive edge in the rapidly evolving medical technology industry.
Conclusion
With his comprehensive industry knowledge, analytical expertise, and proven track record of delivering results, Jacob is well-positioned to continue making a significant impact on Intuitive's sales operations and contributing to the company's ongoing success. He is committed to staying at the forefront of industry trends and leveraging innovative solutions to optimize business performance and drive sustainable growth.
