Jacob Riddle

Software Engineer | Nashville, Tennessee, United States

Professional Overview

Jacob Riddle is a versatile Software Engineer with a strong background in IT development and technical support. He currently serves in dual roles, leveraging his expertise to drive innovation and efficiency at both Linode and Lowe's Companies, Inc.

Experience Summary

Current Roles

Software Engineer, Linode (2021-07-01 to Present)

• Responsible for designing, developing, and maintaining scalable software solutions to support Linode's cloud-based infrastructure services

• Collaborates cross-functionally to identify and implement process improvements, enhancing the user experience and operational efficiency

• Contributes to the ongoing development and enhancement of Linode's proprietary technology stack, showcasing strong problem-solving and analytical skills

IT Software Developer, Lowe's Companies, Inc. (2016-08-01 to Present)

• Develops and maintains custom software applications to streamline internal operations and enhance the customer experience

• Provides technical expertise and support to end-users, ensuring seamless integration and effective utilization of IT systems

• Participates in project planning and execution, leveraging agile methodologies to deliver high-quality, user-centric solutions

Career Progression

Associate Support Technician, Lowe's Companies, Inc. (2014-01-01 to 2016-08-01)

• Provided frontline technical support and troubleshooting assistance to Lowe's employees, addressing a wide range of hardware and software-related issues

• Demonstrated strong customer service skills, contributing to Lowe's commitment to delivering exceptional user experiences

Easy Tech Sales Associate, Staples (2013-05-01 to 2013-12-01)

• Responsible for selling technology products and services to retail customers, showcasing excellent communication and consultative selling abilities

Academic Background

• Bachelor of Science in Computer Science, Middle Tennessee State University

Areas of Expertise

• Software development and engineering

• IT infrastructure and system administration

• Problem-solving and analytical thinking

• Agile project management and delivery

• Effective communication and collaboration

Professional Impact

• Developed custom software applications that streamlined internal operations and enhanced the customer experience at Lowe's Companies, Inc.

• Contributed to the ongoing development and improvement of Linode's cloud-based infrastructure services, ensuring scalability and reliability

• Demonstrated a track record of providing exceptional technical support and customer service, fostering positive user experiences

Conclusion

With his versatile skill set, Jacob Riddle is poised to continue making significant contributions to the software engineering and IT industries. His ability to thrive in dynamic, cross-functional environments, coupled with his dedication to delivering high-quality, user-centric solutions, make him a valuable asset to any organization.