Jacqueline Makgakga

Human Resources Manager

Professional Overview
Jacqueline Makgakga is an experienced Human Resources professional with a proven track record of driving organizational success through strategic talent management and employee engagement initiatives. As the HR Manager at Discovery Limited, she oversees all aspects of the human resources function, collaborating closely with business leaders to ensure a high-performing, well-aligned workforce.

Experience Summary

Current Role
As the HR Manager at Discovery Limited, Jacqueline is responsible for the full spectrum of human resources activities, including workforce planning, talent acquisition, employee relations, performance management, and organizational development. She serves as a trusted business partner, providing strategic HR guidance to support the company's growth and operational objectives. Under her leadership, the HR team has implemented innovative programs to enhance employee well-being, boost retention, and foster a positive, inclusive work culture.

Career Progression
Jacqueline's HR career has spanned various industries, allowing her to develop a diverse skill set and a deep understanding of best practices. Prior to her current role, she served as the Head of Human Resources at Bidvest Vericon, where she led the successful integration of HR functions following a major acquisition. Earlier in her career, Jacqueline held HR Manager and HR Officer positions at Peermont Global, Smollan, and KPMG South Africa, contributing to organizational development and strengthening talent management capabilities.

Academic Background
Jacqueline holds a Bachelor's degree in Human Resources Management from the University of Johannesburg. She is a dedicated lifelong learner, continuously seeking opportunities to enhance her professional knowledge and skills, including through specialized HR certifications and ongoing training programs.

Areas of Expertise

• Strategic human resource management

• Talent acquisition and onboarding

• Employee relations and engagement

• Performance management and development

• Organizational design and change management

• Compliance and risk mitigation

Professional Impact

• Spearheaded the implementation of a comprehensive employee wellness program at Discovery Limited, resulting in a 15% reduction in absenteeism and a 20% improvement in employee satisfaction scores.

• Led the successful integration of HR functions following Bidvest Vericon's acquisition, ensuring a seamless transition and minimizing disruption to business operations.

• Developed and executed targeted talent development initiatives at Peermont Global, leading to a 25% increase in internal promotions and a 30% reduction in voluntary turnover.

Conclusion
Jacqueline Makgakga is a strategic and results-driven HR professional dedicated to driving organizational success through effective talent management and employee engagement strategies. With her extensive industry experience, collaborative leadership style, and deep commitment to HR excellence, she is poised to continue making a significant impact in her role at Discovery Limited and beyond.