Jacqui Frost - Founder and Owner, Multi-Award-Winning Call Handling and Administrative Support Services
Professional Overview
Jacqui Frost is an entrepreneurial and accomplished professional with over 30 years of experience in various administrative, customer service, and leadership roles. As the Founder and Owner of The Office Genie and The Salon Genie, she has built two highly successful businesses that provide award-winning call handling, appointment booking, and administrative support services to clients across the United Kingdom.
Experience Summary
Current Role
As the Founder and Owner of The Office Genie and The Salon Genie, Jacqui is responsible for the overall strategic direction, operational management, and growth of these multi-award-winning service providers. Under her leadership, both companies have earned a reputation for delivering exceptional customer experiences and consistently exceeding client expectations.
Career Progression
Throughout her career, Jacqui has held a variety of roles, including Regional Director at Oaktree Networking, Assistant Director at BNI Home Counties West, and PA and Office Manager positions at several companies. Her strong organizational skills, attention to detail, and customer-centric approach have been the foundation for her professional success.
Academic Background
Jacqui holds a BTEC National Diploma in Business Studies from Northampton College, as well as a PA Diploma from Nene College. She also completed a Certificate in Personnel Practice (CPP) from Northampton College, further expanding her expertise in human resources and office management.
Areas of Expertise
Jacqui's key areas of expertise include:
- Call handling and customer service
- Appointment booking and scheduling
- Administrative support and office management
- Business operations and process optimization
- Team leadership and client relationship management
Professional Impact
Under Jacqui's leadership, The Office Genie and The Salon Genie have become multi-award-winning service providers, recognized for their exceptional customer service, operational efficiency, and innovative approaches to administrative support. Her businesses have made a significant impact on their respective industries, helping clients across the UK streamline their operations and enhance their customer experiences.
Conclusion
With her extensive experience, strong entrepreneurial mindset, and unwavering commitment to excellence, Jacqui Frost continues to drive the growth and success of The Office Genie and The Salon Genie. Her passion for providing exceptional administrative support and her ability to anticipate and meet the evolving needs of her clients make her a valuable asset to the businesses she serves.
