Professional Overview
Jaeson De Sagun is a seasoned operations management professional, currently serving as a Senior Operations Manager at Concentrix in Kuala Lumpur, Malaysia. With a strong background in managing operational teams and driving business growth, his key expertise areas include operations management, team leadership, and customer service. His industry focus spans across the technology and customer service sectors.
Experience Summary
Current Role
As a Senior Operations Manager at Concentrix, Jaeson is responsible for overseeing daily operations, managing teams, and driving strategic initiatives to enhance business performance. His key responsibilities include process improvement, talent development, and customer satisfaction enhancement. With his current role, he has made significant contributions to operational efficiency and customer experience.
Career Progression
Jaeson's career progression is marked by notable roles such as Operations Manager at Majorel, TaskUs, and iQor, as well as leadership positions at Telstra and TTEC. His career trajectory showcases consistent growth, with key achievements in team management, process improvement, and customer service excellence.
Academic Background
Jaeson holds a background in Computer Programming, which has provided a solid foundation for his technical competencies and understanding of operational processes.
Areas of Expertise
Jaeson's areas of expertise include:
- Industry-specific skills: Operations management, customer service, and team leadership
- Technical competencies: Understanding of operational processes and technology applications
- Leadership and management capabilities: Proven track record of managing teams, driving process improvements, and enhancing customer experience
Professional Impact
Throughout his career, Jaeson has been involved in various projects and initiatives aimed at improving operational efficiency, enhancing customer satisfaction, and driving business growth. His professional impact is marked by notable contributions to the companies he has worked with, including Concentrix, Majorel, TaskUs, iQor, Telstra, and TTEC.
Conclusion
Jaeson De Sagun's professional trajectory is characterized by consistent growth, a strong focus on operations management, and a commitment to delivering exceptional customer experiences. Currently, his focus is on driving business excellence as a Senior Operations Manager at Concentrix. With his extensive experience, technical competencies, and leadership capabilities, Jaeson offers significant value to his organization, contributing to operational efficiency, customer satisfaction, and strategic growth initiatives.
