Jag Bhachu

Director - Technology Services - ITSM Data, Portal & Catalog

Professional Overview
Jag Bhachu is an accomplished technology leader with extensive expertise in IT service management (ITSM), data management, and digital transformation. As the Director of Technology Services - ITSM Data, Portal & Catalog at Johnson & Johnson, he oversees critical initiatives that drive operational efficiency, data-driven decision-making, and enhanced user experiences.

Experience Summary

Current Role
In his current role at Johnson & Johnson, Jag is responsible for the management and strategic development of the company's ITSM data, portal, and catalog platforms. He leads a team of skilled professionals in designing, implementing, and optimizing these mission-critical systems, ensuring seamless IT service delivery and data-driven insights across the organization.

Career Progression
Prior to his current position, Jag gained valuable experience as an IT Intern at Credit Suisse First Boston, where he honed his skills in data analysis and process improvement. He also held a role as a Data Analyst at Chiltern International, further developing his expertise in data management and strategic decision-making.

Academic Background
Jag holds a strong academic background, having completed his education in the field of technology and data-driven disciplines.

Areas of Expertise
Jag's areas of expertise include ITSM, data management, digital transformation, IT service delivery, and strategic planning. He has a proven track record of leading cross-functional teams, driving innovation, and delivering tangible business results.

Professional Impact
Throughout his career, Jag has made significant contributions to the organizations he has served. He has spearheaded the development and implementation of robust ITSM data platforms, enabling data-driven decision-making and improving operational efficiency. Additionally, Jag has played a pivotal role in enhancing the user experience through the design and optimization of intuitive IT service portals and catalogs.

Conclusion
With his deep industry knowledge, technical proficiency, and strong leadership abilities, Jag Bhachu is poised to continue driving transformative change within the technology landscape at Johnson & Johnson. His commitment to excellence and passion for driving digital innovation make him a valuable asset to the organization and a respected professional in the industry.