Professional Overview
Jai Tandon is a seasoned Tech Support Analyst with a strong background in IT and systems management, currently based in Gurugram, HR, India. His key expertise areas include technical support, incident management, and IT service management, with a focus on the IT and technology industries.
Experience Summary
Current Role
As a Tech Support Analyst at Accenture, Jai is responsible for providing technical support and resolving complex issues for clients. His key responsibilities include trouble-shooting, incident management, and ensuring high-quality service delivery.
Career Progression
Jai's career progression showcases his growth from an IT Request management Specialist to a Tech Support Analyst. Notable previous roles include Service Desk Technician at TrueBlue Inc., Incident Management Tier 2 at Teleperformance, and IT user and web admin specialist at Teleperformance.
Academic Background
Jai holds a PGDBM in Information Technology and Systems Management from SVKM's Narsee Monjee Institute of Management Studies (NMIMS) and a Bachelor of Business Administration in Business Administration and Management from Guru Gobind Singh Indraprastha University.
Areas of Expertise
Jai's areas of expertise include technical support, incident management, IT service management, and leadership. He possesses strong technical competencies in IT systems and technologies.
Professional Impact
Although specific projects or initiatives are not mentioned, Jai's experience in technical support and incident management suggests a strong ability to deliver high-quality services and ensure client satisfaction.
Conclusion
Jai Tandon is a dedicated and skilled Tech Support Analyst with a strong background in IT and systems management. With a focus on delivering high-quality services and ensuring client satisfaction, Jai is well-positioned to continue growing in his career and making significant contributions to the IT industry. His current role at Accenture and previous experience provide a solid foundation for his professional trajectory, and his value proposition lies in his technical expertise and ability to deliver results-driven solutions.
