Jaime Chambron

Seasoned Customer Experience and Operations Executive with a Proven Track Record of Driving Growth and Transformation

Professional Overview
Jaime Chambron is a versatile and accomplished customer experience and operations executive with over 20 years of experience helping organizations streamline processes, enhance customer success, and drive business growth. As the Founder and CEO of Career Agility System, she provides strategic coaching and consulting services to support career advancement, leadership development, and personal branding. Additionally, Jaime serves as the Founder, Advisor, and Fractional Chief Customer Officer at The CX Ops Lab, where she partners with companies to optimize their customer operations and drive exceptional customer experiences.

Experience Summary

Current Roles

• Founder and CEO, Career Agility System (2018 - Present)

• Provides career coaching, personal branding, and leadership development services to help professionals and executives achieve their career goals

• Leverages her deep expertise in customer experience, operations, and strategic consulting to guide clients through transformative career journeys

• Founder, Advisor, and Fractional Chief Customer Officer, The CX Ops Lab (2016 - Present)

• Partners with companies to optimize their customer operations, enhance customer success, and drive business growth

• Offers strategic advisory and interim executive leadership to help organizations improve customer-centric processes and drive sustainable results

Career Progression
Jaime's career has spanned various leadership roles across the customer experience, professional services, and software industries. Prior to her current entrepreneurial endeavors, she held senior executive positions at leading technology companies, including SVP of Customer Success at Aurea Software, VP of Professional Services at Kibo Commerce, and EVP of Customer Operations at Filament. Jaime's diverse background and extensive experience in driving customer-centric transformations have positioned her as a trusted advisor and strategic partner to organizations across multiple sectors.

Academic Background
Jaime holds a degree in Business Administration from the University of Texas at Austin, where she specialized in Management Information Systems and Marketing.

Areas of Expertise

• Customer Experience Strategy and Optimization

• Customer Success and Operations Management

• Digital Transformation and Process Improvement

• Leadership Coaching and Executive Development

• Personal Branding and Career Advancement

Professional Impact
Throughout her career, Jaime has consistently delivered tangible results for her clients and employers. Notable achievements include:

• Transforming customer operations and increasing customer satisfaction by 25% at Filament

• Driving a 30% increase in customer retention and a 15% improvement in customer lifetime value at RealPage, Inc.

• Spearheading the successful implementation of a global customer success program at Ellucian, resulting in a 20% reduction in churn

Conclusion
With her extensive experience, proven track record, and deep expertise in customer experience and operations, Jaime Chambron is a versatile and strategic business partner who consistently helps organizations enhance their customer-centric capabilities, drive growth, and achieve sustainable success. As an entrepreneur and advisor, she continues to make a significant impact in the lives of professionals and businesses alike.