Jalena Hollingshed
Global Sales Enablement Program Manager
Professional Overview
Jalena Hollingshed is a seasoned talent development professional with over a decade of experience in the education and training industry. As the Global Sales Enablement Program Manager at Ellucian, she is responsible for designing and implementing comprehensive training programs that empower the company's global sales teams to deliver exceptional customer experiences.
Experience Summary
Current Role
In her current role at Ellucian, Jalena is instrumental in driving the organization's sales enablement strategy. She oversees the development and delivery of tailored training modules, equipping sales representatives with the knowledge, skills, and tools to effectively engage with clients and close deals. Jalena's strategic approach has resulted in improved sales performance, increased customer satisfaction, and enhanced brand reputation.
Career Progression
Prior to joining Ellucian, Jalena held various training and development roles at Cengage, where she progressed from a Learning and Development Specialist to a Senior Manager of Sales Learning and Development. In these positions, she designed and implemented innovative learning programs that enhanced the capabilities of the sales team, ultimately leading to increased revenue and market share.
Jalena's early career experiences include serving as an Educational Consultant at Cengage, where she provided subject matter expertise and customized solutions to educational institutions, as well as roles in music education and campus information services.
Academic Background
Jalena holds a Bachelor's degree in Music Education from the University of Michigan, where she graduated with distinction. Her academic background, combined with her extensive practical experience, has uniquely equipped her to understand the evolving needs of the education and training industry.
Areas of Expertise
- Sales enablement and training program design
- Instructional design and content development
- Learning management system implementation
- Performance analysis and data-driven decision-making
- Stakeholder collaboration and cross-functional leadership
Professional Impact
During her tenure at Cengage, Jalena spearheaded the development of a comprehensive sales training curriculum that resulted in a 22% increase in sales quota attainment among the company's US-based sales teams. Additionally, she led the implementation of a new learning management system that streamlined training delivery and improved learner engagement, contributing to a 15% improvement in customer satisfaction scores.
Conclusion
Jalena Hollingshed is a strategic talent development professional with a proven track record of designing and implementing effective sales enablement programs. Her deep industry expertise, coupled with her ability to drive measurable business impact, makes her a valuable asset to the Ellucian team as they continue to empower their global sales force and deliver exceptional customer experiences.
