Professional Overview
James Atten is a seasoned executive with over 15 years of experience in the retail and financial services industries. As the Vice President of Client Success at Wolfe, he is responsible for leading a team of client success professionals and ensuring exceptional service and outcomes for the company's diverse client base.
Experience Summary
Current Role
In his current position as Vice President of Client Success at Wolfe, James is instrumental in driving client satisfaction and retention. He oversees a team of dedicated professionals who work closely with clients to understand their evolving needs and deliver tailored solutions. Under his leadership, the client success team has consistently exceeded client satisfaction targets and secured numerous contract renewals.
Career Progression
Prior to joining Wolfe, James held several senior-level sales and business development roles, including Senior Account Director at RetailMeNot, Inc. and Vice President of Sales - North America at RPG Card Services. In these positions, he demonstrated a proven track record of building strong client relationships, driving revenue growth, and spearheading innovative initiatives that enhanced customer experience and operational efficiency.
Earlier in his career, James held managerial roles at Sears Holdings Corporation, where he managed the company's gift card program and oversaw marketing services for the Sears and Kmart brands. This experience provided him with a deep understanding of the retail landscape and the evolving needs of consumers.
Academic Background
James holds a Bachelor of Science degree in Marketing from the University of Illinois at Urbana-Champaign, where he graduated with honors.
Areas of Expertise
- Client relationship management and strategic account development
- Financial services and retail industry expertise
- Sales and business development leadership
- Program and project management
- Data-driven decision making and performance optimization
- Building and leading high-performing teams
Professional Impact
Throughout his career, James has been recognized for his ability to drive measurable results and positively impact the organizations he has served. At RetailMeNot, Inc., he spearheaded the development of a new gift card platform that increased client engagement and revenue by 25%. At RPG Card Services, he led a team that secured several high-profile clients, contributing to a 20% year-over-year growth in the company's North American operations.
Conclusion
With his extensive experience, leadership skills, and a deep understanding of the retail and financial services industries, James Atten is well-positioned to continue driving success and innovation in his role as Vice President of Client Success at Wolfe. His commitment to delivering exceptional client service and driving tangible business outcomes makes him a valuable asset to the organization.
