Professional Overview

James Higgins is a seasoned customer care professional currently based in Norwich, England, United Kingdom. He is adept at handling customer complaints and providing top-notch service, with a strong focus on the financial services industry.

Experience Summary

Current Role

James currently holds the position of Customer Care, Complaints at Evander, a role he has been in since 2021. Concurrently, he serves as a Customer Service Manager at Aviva. His key responsibilities include managing customer complaints, ensuring high-quality service delivery, and contributing to the improvement of customer experience strategies.

Career Progression

Notably, James has progressed in his career with significant roles such as Customer Service Support Manager at Time4Advice, a financial planning and wealth management software company, from 2019 to 2022. This trajectory showcases his growth and expertise in customer service and complaints handling within the financial services sector.

Areas of Expertise

James possesses industry-specific skills in customer service, complaints management, and experience in the financial services industry. He demonstrates technical competencies in service delivery and improvement strategies. His leadership and management capabilities are evident from his managerial roles, where he has overseen teams and contributed to service excellence.

Professional Impact

Although specific project details are not available, James's contributions to his current and previous roles have likely enhanced customer satisfaction and service quality. His experience in managing customer complaints has been instrumental in maintaining high service standards.

Conclusion

James Higgins is a dedicated and experienced customer care professional with a strong background in the financial services industry. His current focus on customer care and complaints management at Evander and customer service management at Aviva underscores his commitment to service excellence. He brings value through his expertise in customer service, leadership, and his ability to drive positive change in service delivery strategies.